Error message meaning

Unanswered Question
Mar 13th, 2012

Folks,

              I have this error messag showing up on the controller that resembles what i see on the controller. Does anyone know how to stop this.

Could not build the CCKM

Reassociation response IE.[chars]. Mobile: [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Could not build the CCKM Reassociation response IE. Could not build the CCKM
Reassociation response IE.[chars]. Mobile: [hex]:[hex]:[hex]:[hex]:[hex]:[hex]
Explanation Could not build the CCKM Reassociation response IE.

Error Message    %APF-3-CREATE_CCKM_REASS_RESPONSE_IE_FAILED:

I have this problem too.
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Amjad Abdullah Wed, 03/14/2012 - 02:32

Navin:
what is the logging levle in your controller? if it is debugging or informational you may consider to reduce it to errors.

Erorrs level is good. it shows you many information that you need but it does not show informational logs that you dont usually care about.

What is your code versoin and WLC model?

it looks to me more like a client issue. you are using CCKM already for one of your SSIDs, right?

NAVIN PARWAL Thu, 03/15/2012 - 03:33

Yes I am using cckm for the phones but they keep disconnecting when they roam, I have bad coverage it seems.

Do you know how to fix this error.

Amjad Abdullah Thu, 03/15/2012 - 05:27

Navin,

In order to find the problem we need to know the cause.

what is the WLC model and code version you are using? what is the logging level you have?
What are the wiphones you use? Cisco? or other vendor?
have you followed the VoWLAN recommendations as per your wiphones vendor?

have you made site survey?
you may consider collecting some debugs on WLC: "debug client " and reproduce the problem for the phone when it moves and disconnects. provide also the exact time stampe at which the disconnection happened.

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Posted March 13, 2012 at 6:16 PM
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