Adding a NTP Server to the UNITY server; Errors out with "The system is currently locked by another process."

Unanswered Question
Mar 14th, 2012

My UNITY server is not in sync (time) with my CUCM server.  It is 6 minutes faster.  When I go to add the NTP server to the UNITY server or trying to change the time,  I get this message "The system is currently locked by another process. Please try again later."

I have tried several times and still get the same error.  What process do I have to stop for me to make these changes??

Thanks much


I have this problem too.
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rob.huffman Wed, 03/14/2012 - 08:10

Hi Cathy,

Can you please provide your exact Unity (or Connection) version



catadams55 Wed, 03/14/2012 - 09:23

Thanks Rob.  It is

rob.huffman Wed, 03/14/2012 - 13:14

Hi Cathy,

That looks like a Business Edition version, is that the case?



catadams55 Wed, 03/14/2012 - 13:15


catadams55 Fri, 03/16/2012 - 11:41


Have you any thing that can assist me with this??  I had posted this before and never got an answer.  Trying again, surely someone has had this issue before.  I do not know that much anout the Cisco Communication servers.  Just the basics.  But this one has me dumbfounded.   My voice messages are 6 minutes into the future from the actually time..  Users getting restless out here :-)

Thanks much Rob..


DanatShekhe Thu, 04/26/2012 - 03:48

Hi Cathy,

If you have SSH access to server try to restart "Cisco Tomcat" service.



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Posted March 14, 2012 at 7:30 AM
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