I have many issue with the CRS server 5.0(2) of one of my customer and I can't access to the CRS administration page even with the support of the TAC.
So we have decided to install new server having the same paramèter of the old and restore an old backup. So we have to unplug the newtork cable from the present IPCC server, plug the new server, do the restore process, do the JTAPI sysnch, make some change on the new IPCC server and then test.
My customer would like to be sure that if the restore process fail for any reason or if there are any issue with the new server, when we unplug the new server and plug the old, we can get the same service as it was before this operation.
My doubt here, does we need to do the JTAPI resynch again when we plug the old server, and if yes how to do this without the Web Administration page.
Thank you for your help.