Calling a public IP address

Unanswered Question
Mar 16th, 2012

From a Cisco Jabber client,  can I call to a tlp endpoint with a public IP adress or it only suports URI dialing?

I have this problem too.
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Jens Didriksen Fri, 03/16/2012 - 17:33

It only supports URI dialling.

(The only reason this works with the enterprise version is due to how the VCS has been configured)


Oleksandr Yurchenko Mon, 03/26/2012 - 09:09

Hi Adam

Do you tested this way (jabbervideo@)  from a free  jabber?

I can not call to my public ip endpoint from free jabber  :-(

... the user is offline or does not exist...

Br. Oleksandr

Jens Didriksen Mon, 03/26/2012 - 16:31

I'm getting this to work with some, but not all public end-points I've tried, my 4.3 enterprise version connects fine to the ones I cannot connect to with 4.4, but then I only have to dial the IP address and the VCS does the rest.

Pretty cool being able to do this though - don't think I could do this at all when first started testing this client - in fact it wasn't even designed to do [email protected]_address then - but it still did it.


Jens Didriksen Tue, 03/27/2012 - 14:12

Another piece of the puzzle:

I've found that connecting to public end-points which has only h.323 enabled fails when using "free" 4.4 - enabling SIP on the end-point fixed this and call connects right away.

(The end-point I tested with was not registered to a GK/VCS nor was it registered to a SIP registrar.)


telmacovc Wed, 04/18/2012 - 06:58

I am also experiencing the same problem. I have some public endpoints (Cisco C Series, TC4x and TC5x) as stand alone in my network and I am not able to call them. I am using free Jabber 4.4 and calling [email protected] I get a "user could not be reached" error.

P.S. SIP is in Mode:ON in my endpoints

Oleksandr Yurchenko Wed, 04/18/2012 - 07:53

Thank you, Adam

I tried to call to my vcs, to fallback alias. This way not work for free jabber video.

I create additional "transform" in VCS dial plan and now  i can receive call.

Br. Oleksandr

federico.morales Fri, 04/20/2012 - 06:50

HI  Oleksandr,

That would enable you to call only 1 endpoint using the default ip fallback but is it posible to call endpoints through domain?

Br. Federico    

Oleksandr Yurchenko Fri, 04/20/2012 - 07:13


VCS Expressway has 1 public IP )

I have successfully connected to my endpoints from demo jabbervideo.

My endpoints use VCS Control and Expressway. External users, such as demo jabbervideo or external device dial SIP URI or H323ID.

Its work.

Br. Oleksandr

federico.morales Fri, 04/20/2012 - 07:19

Thanks for the info but for some reason I can not connect from jabber free using H323id or SIP URI to my VCS control Expressway infrastructure.

SRV records are there ok and other endpoints can call.



Federico Morales

Systems Engineer / Uruguay


Tel: +598 2622 9000

[email protected]

Cr. Luis E. Lecueder 3536 Torre 2 / 1109

Montevideo – Uruguay – CP. 11300

Jens Didriksen Fri, 04/20/2012 - 14:43

When you say "other endpoints can call" - are these external endpoints using H.323 or SIP?

Remember, this free version does not support interworking, so your endpoints must have SIP enabled.

If yes to the above, I would try the "locate tool" on the VCS-E, and do a search for one of your endpoints using SIP mode. I would also take a look at the log, to see if the call actually reaches the VCS-E.

Both [email protected] and [email protected]-E_IP_address works fine for me using "free" JabberVideo, and I'm also using VCS-C/VCS-E set-up. (x7.1)


federico.morales Tue, 04/24/2012 - 06:59


Thanks for your reply, we have an all h323 network and are not sip enabled so we are dooing internetworking, most probably that’s the problem


Federico Morales

De: videoconftech

Enviado el: Friday, April 20, 2012 6:43 PM

Para: MORALES, Federico

Asunto: - Re: Calling a public IP address


Re: Calling a public IP address

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