03-19-2012 01:37 PM - edited 03-17-2019 10:56 PM
I am trying to upgrade a C40 and when I enter the Serial Number and MAC of the C40 and click on the Verify button on the licensing page, I get this error:
Error in fetching Contract details as the C3 Connection is not available..
I assume this is a Cisco Licensing system issue? Can anyone confirm this?
Thanks
Jesse Hindmarsh
03-20-2012 12:25 AM
Hi Jesse
Upgrade is available for valid servise contract.
You can receive new release key on www.cisco.com/go/license
No need enter MAC. S / N is enough.
You button - Tandberg software upgrade&lookup.
P.S. If you use old C40 without valid servise, your C40 may not migrated from Tandberg database. If error - you may e-mail to licensing@cisco.com
Br. Oleksandr
04-24-2012 07:40 PM
the same issue on me.How to see the release key after upgrading?use command or other way?
04-25-2012 01:18 AM
I have also had this issue a number of times with the Cisco Licensing Site.
All my systems have valid contracts yet the site always give the same error message.
I now email all my upgrade requests and other licensing request through to Licensing@cisco.com
They are normally very quick to respond with the keys I need.
04-25-2012 05:53 AM
Hayden:
Btw, there is also a dedicated "ex-tandberg" licensing team email, and yes you are right, licensing@cisco.com are usually quite fast.
But I must say I really miss the simple, scaleble way (which also supported bulk lookups of up to 500 serials and its export to xls) by TANDBERG.
I noticed some slow response of the tp license lookup web-page, ...
Also never understood why its:
but
Martin
linuxxiao: Please rate the answers using the stars below the answers
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04-25-2012 06:11 AM
Martin:
I agree, the bulk lookups was a great feature.
I have submitted this a few times to Cisco as a feature request… but that’s about where it has stopped.
I try use TMS as must as possible to pull new upgrade key but a lot of my systems were not added to the TMS backend Database on Cisco’s side so my TMS would never give me information on my endpoints. This however is currently being resolved.
04-25-2012 06:17 AM
Yea, you are not the only one with a feature request for that, ...
Please remember to rate helpful responses and identify
04-26-2012 06:48 PM
That means the only way got release key is contact cisco.The end user can not get release key use command or TMS.
Thank all.I got C40 release key from www.cisco.com/go/license.
04-26-2012 08:28 PM
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