911 Calls Not Working

Answered Question
Mar 19th, 2012
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what would be the cause for 911 calls to not work? When you dial that number nothing happens.


We have to dial 9 to get an outside line so it's 9911.

Correct Answer by rowseyba1 about 5 years 1 week ago

Are you fairly comfortable with CLI?  If so, you should see something like this when you do a show run.





voice translation-rule 1112

rule 1 /^9\(.......\)$/ /828\1/

rule 3 /^911$/ /911/

rule 4 /^91/ //

rule 5 /^9/ //

rule 6 /^8/ /00/

rule 7 // //



The dial peers are attached.

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rowseyba1 Tue, 03/20/2012 - 07:06
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Jesse,


Most likely you don't have a translation or a dial peer for 911.  Does it just go to fast busy?

Jesse Shumaker Tue, 03/20/2012 - 07:15
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what entries would I need to add 911 as a dial peer or a translation?

Correct Answer
rowseyba1 Tue, 03/20/2012 - 07:31
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Are you fairly comfortable with CLI?  If so, you should see something like this when you do a show run.





voice translation-rule 1112

rule 1 /^9\(.......\)$/ /828\1/

rule 3 /^911$/ /911/

rule 4 /^91/ //

rule 5 /^9/ //

rule 6 /^8/ /00/

rule 7 // //



The dial peers are attached.

rowseyba1 Tue, 03/20/2012 - 18:48
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Remember the translation rule is for the 828 area code.  It will add and 828 to any 7 digit phone number dialed.  You will need to change it for your area code.

Jesse Shumaker Tue, 03/20/2012 - 19:11
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well mine can be either 602 or 480 so I would prefer that the person types it in. so should I just remove these lines:


rule 2 /^9\(.......\)$/ /828\1/

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