911 Calls Not Working

Answered Question
Mar 19th, 2012

what would be the cause for 911 calls to not work? When you dial that number nothing happens.

We have to dial 9 to get an outside line so it's 9911.

I have this problem too.
0 votes
Correct Answer by rowseyba1 about 3 years 1 week ago

Are you fairly comfortable with CLI?  If so, you should see something like this when you do a show run.

voice translation-rule 1112

rule 1 /^9\(.......\)$/ /828\1/

rule 3 /^911$/ /911/

rule 4 /^91/ //

rule 5 /^9/ //

rule 6 /^8/ /00/

rule 7 // //

The dial peers are attached.

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Overall Rating: 5 (1 ratings)
rowseyba1 Tue, 03/20/2012 - 07:06

Jesse,

Most likely you don't have a translation or a dial peer for 911.  Does it just go to fast busy?

jesseshumaker Tue, 03/20/2012 - 07:15

what entries would I need to add 911 as a dial peer or a translation?

Correct Answer
rowseyba1 Tue, 03/20/2012 - 07:31

Are you fairly comfortable with CLI?  If so, you should see something like this when you do a show run.

voice translation-rule 1112

rule 1 /^9\(.......\)$/ /828\1/

rule 3 /^911$/ /911/

rule 4 /^91/ //

rule 5 /^9/ //

rule 6 /^8/ /00/

rule 7 // //

The dial peers are attached.

jesseshumaker Tue, 03/20/2012 - 18:44

I inputted all of this. thanks

rowseyba1 Tue, 03/20/2012 - 18:48

Remember the translation rule is for the 828 area code.  It will add and 828 to any 7 digit phone number dialed.  You will need to change it for your area code.

jesseshumaker Tue, 03/20/2012 - 19:11

well mine can be either 602 or 480 so I would prefer that the person types it in. so should I just remove these lines:

rule 2 /^9\(.......\)$/ /828\1/

rowseyba1 Tue, 03/20/2012 - 19:13

That is correct. 

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Posted March 19, 2012 at 2:28 PM
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