Hi folks--i'm trying to make sense of the TCL scripts for queuing in CME and i'm a little lost. The customer has the requirement that there be a queue, but they don't want an auto-attendant. Just a drop-through queue...is it possible to make this work without building the seperate AA application in CME? I can't seem to find any examples...
You still require the AA but it has no welcome prompt for callers (silent) and
drop calls directly through to to queue without any interaction so it should be
exactly what the client requires;