Hi folks--i'm trying to make sense of the TCL scripts for queuing in CME and i'm a little lost. The customer has the requirement that there be a queue, but they don't want an auto-attendant. Just a drop-through queue...is it possible to make this work without building the seperate AA application in CME? I can't seem to find any examples...
You still require the AA but it has no welcome prompt for callers (silent) and
drop calls directly through to to queue without any interaction so it should be
exactly what the client requires;
Select the number and type of call-routing (menu) options to offer callers for each AA application.
For each AA application, decide what options to offer callers and what hunt groups you will use.
You can designate that an AA application will operate in interactive mode, in which callers make active choices on the basis of the menu choices that you offer. By pressing the specified digit, a caller can take any of the following actions:
•Connect to an ephone hunt group.
•Connect to an operator ephone hunt group.
•Dial a known extension.
Alternatively, you can designate that an AA application will operate in drop-through mode, in which calls are directly sent to a hunt group without giving callers the opportunity to make choices.