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Unity Connection Interview Handler and forwarding routing Rule

Unanswered Question
Mar 23rd, 2012
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I migrated some users from Unity 8.. to Unity Connection 8.6


When I migrated an interview handler from Unity  that someone else had setup it did not work in Unity Connection.  When I looked at the interview handler in both systems I did not see the phone that was suppose to be assigned to the interview handler.  The extension field was blank.


What i did find in the old Unity system was a Call Routing Forwarded Call Rule.  This setting eveidently does not get migrated to Unity Connection using Cobras.



In Uniyt Connection I added the phone number to the extension field and save it.  It still would not answer.  I would get tthe Unity Connection System prompt.


I had to recreate the Call Routing Forwarded Call Rule in Unity Connection to make this work.


My Question:

Why does the extension field not get reconzied when a call is passed to Unity Connection for that phone number?

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