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Application to Application Transfer

Answered Question
Mar 24th, 2012
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is it possible to transfer from 1 application to another? I have not found a way to complete the transfer, yet.


Thanks

Correct Answer by anchoudh about 5 years 4 months ago

Hi Neal,


While redirecting a call to an application one should use Call Redirect step.


When transfering to another application, mark the call as handled using the Set Contact Info step. Not

doing so will result in a delay of 5 seconds as additional internal events have to be handled for the call.


Please refer the "Cisco Unified Contact Center Express Editor Step Reference Guide" for reference.


Hope it helps,

Anand


Please rate helpful posts..

Correct Answer by brian1mcc about 5 years 4 months ago

Have you tried using the trigger application step?


Brian

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Correct Answer
brian1mcc Sun, 03/25/2012 - 03:18
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Have you tried using the trigger application step?


Brian

Neal haas Mon, 03/26/2012 - 07:54
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I have tried this and it does not work - it says "Sorry we are currently experiance........"


I have tried to Applicaiton Name, Application Number, Phone Number for the application. Nothing works.

If I call the other application directly it works....I will look for a working example


Thanks!

Correct Answer
anchoudh Mon, 03/26/2012 - 08:05
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  • Red, 2250 points or more

Hi Neal,


While redirecting a call to an application one should use Call Redirect step.


When transfering to another application, mark the call as handled using the Set Contact Info step. Not

doing so will result in a delay of 5 seconds as additional internal events have to be handled for the call.


Please refer the "Cisco Unified Contact Center Express Editor Step Reference Guide" for reference.


Hope it helps,

Anand


Please rate helpful posts..

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