I would like to set our phone system up such that someone calling in to any one of our offices is able to to reach extensions at any of our four offices using the relevant 3 digit extension number (without any prefixes).
We have four UC500 series routers connecting our offices; one UC560 ond three UC540's.We use three digit extension dialing and presently have the system configured such that if I'm using a phone in one of the offices (IP Communicator) I can reach an extension an any of the other three locations simply by punching in the three digit extension. However if I (or a client) calls in to the office on an external line he/she is only able to access the extensions for the office to which he/she called. Any suggestions on how to resolve this?
Interim solution: at each office we have have set up three floating extensions which will forward the user to the auto attendant at the other offices and from there the user can dial the extensions for that office. I suppose we could do similarly for each individual user but that does not seem like a graceful or easily maintained solution.
- 780-555-5555 (to reach auto attendant at office one)
- 300 (to reach auto attendant at office three)
- 3XX (to reach desired extension at office three)
I'd like to remove step two such that the user can dial in to office one and punch in an extension for office three and be connected.