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UC560 Issue

Unanswered Question
Mar 27th, 2012
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Hello, I'm working with UC560 and I have a doubt.


1.When you configuring the Voicemail, there's a way that I could add a label to show up when I dial the mail box extention, Instead the Extention number show the Name "Voicemail"


2.When I recived an incoming call via PSTN, and the IVR comes up with the opening gretting and someone dial a wrong extention, Do I need that call to be rebound for the opening gretting again, becasue right now the IVR is dropping the call.


Thanks for the help.

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Mario Garcia Tue, 03/27/2012 - 23:40
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1. Cannot change this currently.

2. Was the AA/IVR setup with CCA? It should re-route to the beginning of script if invalid entry is entered. How was the AA/IVR setup/configured?




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yency Wed, 03/28/2012 - 18:44
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Thanks for the Answer


I'm looking an Implementation Guide for the UC560, do you know where I could find information regarding the Configuration?


Thanks

Mario Garcia Wed, 03/28/2012 - 18:57
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if you are using CCA, which script are you using?


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