UC560 Issue

yency · ‎03-27-2012

Hello, I'm working with UC560 and I have a doubt.

1.When you configuring the Voicemail, there's a way that I could add a label to show up when I dial the mail box extention, Instead the Extention number show the Name "Voicemail"

2.When I recived an incoming call via PSTN, and the IVR comes up with the opening gretting and someone dial a wrong extention, Do I need that call to be rebound for the opening gretting again, becasue right now the IVR is dropping the call.

Thanks for the help.

Mario Garcia · ‎03-27-2012

1. Cannot change this currently.

2. Was the AA/IVR setup with CCA? It should re-route to the beginning of script if invalid entry is entered. How was the AA/IVR setup/configured?

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yency · ‎03-28-2012

Thanks for the Answer

I'm looking an Implementation Guide for the UC560, do you know where I could find information regarding the Configuration?

Thanks

Mario Garcia · ‎03-28-2012

if you are using CCA, which script are you using?

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