CDR File Export issues

Unanswered Question
Mar 27th, 2012

Hi All,

So I configured the CDR files to download to an FTP Server ( Server 2003 running Filezilla).  The Problem is the file export as a numerical file extension.  For example, "FolderName.UC560.03_27_2012_11_05_47.607"  Looking in File Management, all of the past CDR's are labeled the same.  Anyway to get these to export as .csv as they are supposed to be? I can change the file extension afterwards and see the fields correctly, but it is alot of nonsense.

In addition, is there anyway to change what fields are mapped into these .CSV Files?  It currently maps 125 fields, and about 100 of them are useless information.

We are going to be demoing CallRex soon to, so this may be a moot point, however I want test this as a free option for some of our customers.

Thanks as always,

HelpDesk

I have this problem too.
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David Trad Tue, 03/27/2012 - 16:32

Hi Help Desk,

This is at the moment as I understand it a limitation of CCA, on the CLI there is a way to limit the output information, but there is not a clear defined way to say what is to be output... It actually needs a way to tick a box like you can do with SNMP and choose what info you would like in that out put... Maybe CDR's are just an afterthought of the system I am not sure.

I have been working now on a solution for this for a while, but it is still a long way of from even going to beta, in part due to my programmer taking a long skiing holiday to Japan (Lucky fella).

If you want to get the best out of the UC you will need to look at a third-party which can manipulate the information much better.

Cheers,

David.

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Posted March 27, 2012 at 11:27 AM
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