Ext - 1000
Display internal ID: User - 1
ASCII internal caller id: Company XYZ
When 1000 calls out to PSTN, the destination party correctly sees Display as "Company XYZ".
When 1000 calls internal, the destination party correctly sees Display as "User - 1".
When someone internally/externally calls ext 1000 and there are other users in the call-pickup group, they see on their phone:
- Caller Name -> Company XYZ.
Requirement is to see the following on the Call pickup display while maintaining the display on external calls as "Company XYZ".
- Caller Name --> User - 1.
I tried various combinations in CCM 4.1 and 8.0, found same results as explained above.
It seems to be working as design however I've a client who wants to display the actuall internall called party's name in the Call pickup while retaining the Company Name for external calls.
The Gateway is MGCP/PRI and there are different groups wiithin the same company who displayes different Company name for external calls, so I can't really ask the Telco to put the Company Name as "Company XYZ".