UCCX 7 Desktop Administrator Enterprise fields not showing

Answered Question
Mar 29th, 2012
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We are trying to configure Enterprise fields in the Desktop Administrator , however i can only see workflows and workflow configuration but no "Enterprise Configuration", any clue ?

when i open the Admin link for the Desktop Administrator, i get the application Cisco Desktop Workflow Administrator

Correct Answer by anchoudh about 5 years 4 months ago

Hi,

CDAUI1000


Text: Error while trying to load data. Ensure that the

system path includes the location of the

WebAdminLib.dll.

Type: Fatal

Add’l Info: Error indicating that the location of the

WebAdminLib.dll is not added to the System path.


Action: On the Unified CCX server, add the location of the

WebAdminLib.dll (C:\Program Files\Cisco\

Desktop\bin) to the Path environment variable.

1. In Control panel, launch the System utility.

2. On the Advanced tab, click Environment

Variables.

3. From the list of system variables, select Path

and click Edit.

4. In the Variable value field, locate the string

C:\Program Files\Cisco\Desktop\bin;

and, using cut/paste, move it to the

beginning of the variable value string. This

results in the DLL being accessed from the

correct location.

5. Click OK and close the System utility.

6. Stop the Cisco Unified Node Manager.

7. On the Unified CCX server, delete the

teamadmin folder from these locations:

C:\Program Files\wfavvid\

tomcat_appadmin\webapps

C:\Program Files\wfavvid\

tomcat_appadmin\work\catalina\localhost

8. Restart the Unified Node Manager, and wait

two minutes.

9. Access Cisco Desktop Administrator and

verify that you can navigate to the Services

Configuration > Enterprise Data > Fields

page.


Reference:


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/cad66ecd.pdf


Hope it helps.

Anand


Please rate helpful posts, by clicking on the stars below the answers!!

Correct Answer by anchoudh about 5 years 4 months ago

Hi,


Try opening the below url, replce the ip address 10.78.94.101 by your UCCX ip address.


http://10.78.94.101:6293/teamadmin/login.cda


Please lte me know the outcome.


Hope it helps,

Anand


Please rate helpful posts!!

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anchoudh Thu, 03/29/2012 - 02:36
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Hi,


Please select the Call Center in the CDA (Cisco Desktop Administrator), and navigate to Desktop Administrator->Side A , to open the Web CDA , login here, bavigate to Service Config->Enterprise data->Fields or Layout list



Hope it helps,

Anand


Please rate helpful posts by clicking on the stars below the right answer !!


f.hayeck Thu, 03/29/2012 - 03:22
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i a trying to do that, but wehn pressing Side A, the application freezes for 10 to 15 seconds and nothing happens, then i can navigate in the workflow administrator

f.hayeck Thu, 03/29/2012 - 03:43
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i am now able to access the Desktop Administrator, but it shows "

CDAUI1000 Error while trying to load data. Ensure  that the system path includes the location of the WebAdminLib.dll."  when trying to access Services Configuration > Enterprise Data > Fields or Layout List

Correct Answer
anchoudh Thu, 03/29/2012 - 03:56
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  • Red, 2250 points or more

Hi,

CDAUI1000


Text: Error while trying to load data. Ensure that the

system path includes the location of the

WebAdminLib.dll.

Type: Fatal

Add’l Info: Error indicating that the location of the

WebAdminLib.dll is not added to the System path.


Action: On the Unified CCX server, add the location of the

WebAdminLib.dll (C:\Program Files\Cisco\

Desktop\bin) to the Path environment variable.

1. In Control panel, launch the System utility.

2. On the Advanced tab, click Environment

Variables.

3. From the list of system variables, select Path

and click Edit.

4. In the Variable value field, locate the string

C:\Program Files\Cisco\Desktop\bin;

and, using cut/paste, move it to the

beginning of the variable value string. This

results in the DLL being accessed from the

correct location.

5. Click OK and close the System utility.

6. Stop the Cisco Unified Node Manager.

7. On the Unified CCX server, delete the

teamadmin folder from these locations:

C:\Program Files\wfavvid\

tomcat_appadmin\webapps

C:\Program Files\wfavvid\

tomcat_appadmin\work\catalina\localhost

8. Restart the Unified Node Manager, and wait

two minutes.

9. Access Cisco Desktop Administrator and

verify that you can navigate to the Services

Configuration > Enterprise Data > Fields

page.


Reference:


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/cad66ecd.pdf


Hope it helps.

Anand


Please rate helpful posts, by clicking on the stars below the answers!!

anchoudh Thu, 03/29/2012 - 05:03
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Hi Hayeck,


Glad to know that :-) and thanks.


Regards,

Anand

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