03-29-2012 12:48 PM - edited 03-19-2019 04:40 AM
after migration to Windows 7 in CUBAC 8.6 does not display the corporate directory, error: Could not download the user preferences.
In the Parameters of the operator of the status shows the server as offline, if I connect it connects without problems, but again becomes disconnected.
Someone can help me. thanks
03-30-2012 09:18 AM
Yesenia,
Is that 32-bit Win 7 or 64-bit ? If 64 bit then please note it's not yet supported on 64-bit Win 7. 32-bit is fine, details can be found here http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps556_Products_Bulletin.html
GP.
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03-30-2012 11:12 AM
That's right, the Windows 7 32-bit is the one that I'm working, I reinstalled all the steps indicated by Cisco in this guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ar/CUBAC_WA_86x.pdf and reviewed in this guide the Attendant Console and Client Software (http://www.cisco.com/en / US/docs/voice_ip_comm/cucmac/arc/CiscoTSGv8_6_x.pdf) but I still get the error when the login does operaodora and status as the primary server is not active.
thanks
04-02-2012 06:50 AM
Firstly Windows 64-bit is supported on the client, it runs in WoW64.
A few things to check:
- can you resolve the hostname of the server
- Is UAC disabled
- Make sure the user has full control over the Arc Solutions registry key
- Does it work if logging in with an Administrator account
04-02-2012 09:15 AM
Hello Jamie
There must be an order to perform the installation procedure and once installed or should I check what you mention?
I disabled the UAC
I have in my hosts file the ip and hostname of the server, ping arrived for both parameters
work with an administrator account
After installation of CUBAC, I checked the user permissions for Arc Solutions in the registry key.
But I still have the same problem, same error, I can not see my corporate directory.
The version I had before is the 8.5, I do some changes to my server for me to accept the version 8.6 for the client?
Thanks
04-11-2012 08:11 AM
and solved my problem, I really do not know much about it, the solution was to install the client with the same version as my server (I have made clear that there must be the same version on both server and client)
Thanks for all your comments.
regards
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