(Help) Voice Project , CUCM or another?

Answered Question
Mar 30th, 2012

HI

I´ve never participated of the project with more than 120 extensions, so i need help to what I have to buy, I always worked with CME.

In this project will be 200 extensions, 150 mailboxes, 90 E1 channels, and a softwareto record the calls.

So i think if I could use the Cisco Unified Communication Manager, so :

What server(hardware) i have to buy?

What and How many licenses?

And a software to record calls, hte CUCM do this?

Tks

I have this problem too.
0 votes
Correct Answer by ronpatel about 2 years 2 weeks ago

Hi

Yes For CUCM you can use MCS or UCS box any of them. I dont think Cisco any more sell HP MCS boxes.

Yes To record call you need to buy another application. No application by Cisco. But we have tested product from NICE or Calabrio.

For CME you can use SPAN based recording or CUE module for the recording.

Regards

Ronak Patel

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Jaime Valencia Fri, 03/30/2012 - 08:43

What server(hardware) i have to buy?

Depends, are you going to use MCS or going with UC on UCS?

And a software to record calls, hte CUCM do this?

No, CUCM is not a recording appliance.

Most likely you'll get suggestions but you can also find them by searching CSC

You can get in touch with Cisco pre-sales and they'll be more than happy to put a BOM together for you.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

thiagocella Fri, 03/30/2012 - 12:55

Supose, that I use CUCM, what licenses i should buy?

And MCS , is for recording?

Tks

ronpatel Sat, 03/31/2012 - 20:42

Hi,

Open case with cisco.com/go/ph and get the required licensing information.

For Recording :- Cisco CUCM supports silent recording feature which allows to record the RTP media from phones. But you need seperate application to make recording work like NICE etc.

You can use MCS or UCS platform for the installation of CUCM application.

You can use sizing tool to find what exact hadrware is requmred and how much

http://tools.cisco.com/cucst/faces/login.jsp

Regards

Ronak Patel

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mazinahsan Sun, 04/01/2012 - 03:19

for the installation there are two options

     MCS server - these are IBM or HP server

     UCS server - these are Cisco server

the model of the server you can choose based on the number of users in your requirement.

for the licensing, you can use either CUWL or UCL.

though in the latest version of CUCM CUWL licensing will be refered.

HTH

thiagocella Mon, 04/02/2012 - 17:17

Ronak Patel and Mazinahsan, first thanks!!

If i understood, to CUCM i can use MCS or UCS.

To record calls, i have to buy another application? Is there any application by Cisco?

And if i use CUCME, can use this software to record calls?

Tks

Correct Answer
ronpatel Mon, 04/02/2012 - 23:04

Hi

Yes For CUCM you can use MCS or UCS box any of them. I dont think Cisco any more sell HP MCS boxes.

Yes To record call you need to buy another application. No application by Cisco. But we have tested product from NICE or Calabrio.

For CME you can use SPAN based recording or CUE module for the recording.

Regards

Ronak Patel

Please rate helpful posts by clicking stars below the answer.

thiagocella Sat, 04/07/2012 - 20:12

So many TKSS!!

Another question, if i choose the CUCM , the E1 cards are intregrated?

Tks

ronpatel Sat, 04/07/2012 - 21:54

Hi,

You should have Cisco router which we call as Voice gateway like 29XX, 39XX for E1 connection. These routers will have E1 cards on which you will terminate the E1 lines from service provider.

Now these gateways can be integrated to CUCM with MGCP, H.323 or SIP.

Regards

Roank Patel

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