Hello. Our Contact Center Supervisor is asking if there's a way to pull reports showing how many times an option is pressed on our Call Tree/Call Script.
For example, she wants to see how many times over a certain time period that someone presses 1 for the Contact Center or 2 for the Mortgage Dept., etc.
Now, for the options on the call tree that actually route to a CSQ Application, I can run a CDR Report for Incoming Traffic and it will basically display that someone pressed 2 for the Mortgage Dept. X number of times.
My question is that is there any way to pull this data or is it even being recorded by the system?
Is the number of times that a Call Tree option is selected being recorded by the Cisco CDR?
Any help is appreciated. Thanks in advance!