Upload a Background image on IP phone with CUCM

Answered Question
Apr 2nd, 2012

Hello Everybody,

It been 3 days , i´m working for this subject "how to change the background of my ip phone in my cucm cluster ".

I have read, and try a couple of tutorial, but it still not work

here is the details :

Cucm 7.1

Model phone 7962

size image load : Ferra-1.PNG : 320X212

size image 2 load : Ferra-2.PNG : 80X53

<CiscoIPPhoneImageList>

<ImageItem Image="TFTP:Desktops/320x212x12/Ferra-1.PNG"

URL="TFTP:Desktops/320x212x12/Ferra-1.PNG"/>

<ImageItem Image="TFTP:Desktops/320x212x12/Ferra-2.PNG"

URL="TFTP:Desktops/320x212x12/Ferra-2.PNG"/>

</CiscoIPPhoneImageList>

when i upload the 2 image.PNG on the TFTP server of the cucm  as \Desktops\320x212x12

i checked the TFTP Management, and find the 2 image

but when i go to the phone and try to change the background  i´m still receive this error : Selection is unavailable

Someon can help me please..i´m realy stuck..have trying lot of tuto nothing goes on...!!

I have this problem too.
0 votes
Correct Answer by Chris Deren about 2 years 2 weeks ago

The images have to go to the same directory, here is a good doc:

https://supportforums.cisco.com/docs/DOC-18765

Your file references the pictures incorrectly, it needs to follow this form:

URL="TFTP:Desktops/320x212x16/FILE.png"/>

where the first line references the name of the thumbnail image.

HTH,

Chris

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misterhaq Mon, 04/02/2012 - 14:30

1. Navigate to the Cisco Unified Operating System Administration area and log in with admin credentials.

2. Navigate to Software Upgrades>TFTP File Management

3.  Select Upload File

4. Browse to File Location - this is the image file

5. In the directory field enter /Desktops/95x34x1

6. Select Upload File

7. Select Close

8. Select Upload File

9. You NEED TO UPLOAD the THUMBNAIL IMAGETOO! for this, Select the image file to be used as a thumbnail (be sure to see cisco's reccomendations),

10. Select Upload File and select close

11. Navigate to Cisco unified serviceability page from the top right drop down

12. Navigate to Tools > Service Activation

13. Stop the Cisco TFTP Service

14. Start the Cisco TFTP service

15. Repeat for each node in the cluster.

16. Reboot a device. or for a number of devices, reset the device pool and then navigate to settings >user preferences > select the image.

The key to the last step is to get the phone to redownload the TFTP config from its servers!

mateusjunior Mon, 04/02/2012 - 14:35

Hi Imran,

Very thanx for ur quick response i´ll try to change the directory field by

/Desktops/95x34x1

but should i also change it on the List.xml?

i already upload the thumbnail is the lilttle image that i mention , the one that have a size of

80X53

so let me try again , let u know

Again thanx u

mateusjunior Mon, 04/02/2012 - 14:52

Nothing Man, it´doesn´t work...

i have try to change the directory buy Desktops/95x34x1 nothin

i have try also to change the xml file and the directory but  nothing it doesn´t work

Correct Answer
Chris Deren Mon, 04/02/2012 - 15:24

The images have to go to the same directory, here is a good doc:

https://supportforums.cisco.com/docs/DOC-18765

Your file references the pictures incorrectly, it needs to follow this form:

URL="TFTP:Desktops/320x212x16/FILE.png"/>

where the first line references the name of the thumbnail image.

HTH,

Chris

mateusjunior Mon, 04/02/2012 - 16:32

Thank very much Chris it work fine....i have follow your tuto..again thank u

Chris Deren Mon, 04/02/2012 - 16:35

awesome, glad it worked for you.

Please rate all helpful posts!

Chris

Sent from Cisco Technical Support iPhone App

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Posted April 2, 2012 at 2:19 PM
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