04-02-2012 02:19 PM - edited 03-16-2019 10:26 AM
Hello Everybody,
It been 3 days , i´m working for this subject "how to change the background of my ip phone in my cucm cluster ".
I have read, and try a couple of tutorial, but it still not work
here is the details :
Cucm 7.1
Model phone 7962
size image load : Ferra-1.PNG : 320X212
size image 2 load : Ferra-2.PNG : 80X53
<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/320x212x12/Ferra-1.PNG"
URL="TFTP:Desktops/320x212x12/Ferra-1.PNG"/>
<ImageItem Image="TFTP:Desktops/320x212x12/Ferra-2.PNG"
URL="TFTP:Desktops/320x212x12/Ferra-2.PNG"/>
</CiscoIPPhoneImageList>
when i upload the 2 image.PNG on the TFTP server of the cucm as \Desktops\320x212x12
i checked the TFTP Management, and find the 2 image
but when i go to the phone and try to change the background i´m still receive this error : Selection is unavailable
Someon can help me please..i´m realy stuck..have trying lot of tuto nothing goes on...!!
Solved! Go to Solution.
04-02-2012 03:24 PM
The images have to go to the same directory, here is a good doc:
https://supportforums.cisco.com/docs/DOC-18765
Your file references the pictures incorrectly, it needs to follow this form:
URL="TFTP:Desktops/320x212x16/FILE.png"/>
where the first line references the name of the thumbnail image.
HTH,
Chris
04-02-2012 02:30 PM
1. Navigate to the Cisco Unified Operating System Administration area and log in with admin credentials.
2. Navigate to Software Upgrades>TFTP File Management
3. Select Upload File
4. Browse to File Location - this is the image file
5. In the directory field enter /Desktops/95x34x1
6. Select Upload File
7. Select Close
8. Select Upload File
9. You NEED TO UPLOAD the THUMBNAIL IMAGETOO! for this, Select the image file to be used as a thumbnail (be sure to see cisco's reccomendations),
10. Select Upload File and select close
11. Navigate to Cisco unified serviceability page from the top right drop down
12. Navigate to Tools > Service Activation
13. Stop the Cisco TFTP Service
14. Start the Cisco TFTP service
15. Repeat for each node in the cluster.
16. Reboot a device. or for a number of devices, reset the device pool and then navigate to settings >user preferences > select the image.
The key to the last step is to get the phone to redownload the TFTP config from its servers!
04-02-2012 02:35 PM
Hi Imran,
Very thanx for ur quick response i´ll try to change the directory field by
/Desktops/95x34x1
but should i also change it on the List.xml?
i already upload the thumbnail is the lilttle image that i mention , the one that have a size of
80X53
so let me try again , let u know
Again thanx u
04-02-2012 02:52 PM
Nothing Man, it´doesn´t work...
i have try to change the directory buy Desktops/95x34x1 nothin
i have try also to change the xml file and the directory but nothing it doesn´t work
04-02-2012 03:24 PM
The images have to go to the same directory, here is a good doc:
https://supportforums.cisco.com/docs/DOC-18765
Your file references the pictures incorrectly, it needs to follow this form:
URL="TFTP:Desktops/320x212x16/FILE.png"/>
where the first line references the name of the thumbnail image.
HTH,
Chris
04-02-2012 04:32 PM
Thank very much Chris it work fine....i have follow your tuto..again thank u
04-02-2012 04:35 PM
awesome, glad it worked for you.
Please rate all helpful posts!
Chris
Sent from Cisco Technical Support iPhone App
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: