Cisco AIM-CUE upgrade from 2.1 to 7.4.1 fail

Unanswered Question
Apr 3rd, 2012

i try to upgrade AIM-CUE with 1GB Flash i buy it from eBay the software include 2.1 i try to upgrade it to 7.4.1

but when i make software install clean ..........................

the UE download the file ok , but i get Validating package signature ... error  , also i try via boothelper no luck.

i have all file need it from 7.4.1 version  , i dont now if i need upgrade step by setp versions

example from 2.1 to 3 then to 7 then to 7.4 ????? or i can direct install clean to 7.4.1 ?

the CME is 8.6 installed on 2811 .

any help i appreciate too much

I have this problem too.
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gapande Tue, 04/03/2012 - 21:06

Marwan,

Yes, that's the problem i.e. you cant do direct upgrade from CUE 2.x to 7.x, it has to be phased upgrade. Following table shows from which version, you can upgrade to 7.4. This is found in CUE 7.4 Release notes Guide.

Table 7 Cisco Unity Express Software 7.4.x Upgrade Process Matrix

Upgrade For CUE on AIM-CUE From Release

To 7.4.x

7.3.x

soft inst. upgrade
soft inst. clean
boot helper

7.2.x

7.1.x

7.0.x

3.2.x

Further, if you review CUE 3.2 Release notes guide , you will realize you need to reach to 2.2 first from 2.1. So your upgrade path becomes 2.1 >> 2.2 >> 3.2 >> 7.4. appears painful & further i am not sure if you will get these upgrade softwares as they must be end of sale already.

From a very recent experience of mine on similar requirement, I learnt from BU that " CUE 2.0/ 3.0 is a very old release and I would suggest you to configure the new module fresh. There have been some bugs in this area from my experience esp. when it relates to very old releases. With 7.0+ I am more confident that the backup would work without issues.”

Hence the recommendation is against the Backup/Restore approach. Better to put some time upfront to configure manually than to chase down issues later (unless the customer really really wants the old voicemails restored).

Hope it helps ?

GP.

Pls rate helpful posts by clicking on stars below the post !!

Paolo Bevilacqua Wed, 04/04/2012 - 01:33

Maybe you have not read the OP thread ?

OP does not have any data to backup.

OP is trying fresh install for boothelper, and that fails.

marwan.urabi Wed, 04/04/2012 - 04:18

thank for your reply .

i see the Relase note , but i dont know way like this , i need make freash install (clean) i have only file for 7.4.1 , i dont now how can i get other 2 version files , it's really hard job on AIM-CUE.

Regards

Marwan

Paolo Bevilacqua Wed, 04/04/2012 - 04:45

Fresh install is supposed to work without the need of any other previous version.

Post console log of fresh install with boot loader. Do not use attachements, only post complete relevant log.

marwan.urabi Wed, 04/04/2012 - 05:38

install clecn step log:-

> install clean url ftp://10.0.0.1/cue-vm-k9.aim.7.4.1.pkg username user password pass

WARNING:: This command will install the necessary software to

WARNING:: complete a clean install.  It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n] y  Downloading  cue-vm-k9.aim.7.4.1.pkg

Bytes downloaded :  1448

Bytes downloaded :  83984

Bytes downloaded :  178104   Validating package signature ... error Package signature validation failed for pkg cue-vm-k9.aim.7.4.1.pkg

Boot Helper step log:-

Please enter '***' to change boot configuration: ***Probing...[EEPRO100]Found I

ntel EtherExpressPro100 82559ER at 0x00000000 ROM address 0x003FC000

Ethernet addr: 00:04:9A:49:3C:70

equalizer val: 16

ServicesEngine Bootloader Version : 1.0.17

ServicesEngine boot-loader>config

IP Address [10.1.10.1] >                                                      

Subnet mask [255.255.255.252] >                                               

TFTP server [10.0.3.112] >                                                    

Gateway [10.1.10.2] >

Default Helper-file [cue-installer.aim.7.4.1] >

Default Boot [disk] >

Default BIOS [primary|secondary] [primary] >

Default bootloader [primary|secondary] [primary] >

ServicesEngine boot-loader> boot helper

Probing...[EEPRO100]Found Intel EtherExpressPro100 82559ER at 0x00000000 ROM ad

dress 0x003FC000

Ethernet addr: 00:04:9A:49:3C:70

equalizer val: 16

Me: 10.1.10.1, Server: 10.0.3.112, Gateway: 10.1.10.2

Loading cue-installer.aim.7.4.1

Dbg: Final image size: 11742588

Debug: bl_sz: 115296

reading key: 0

reading key: 1

reading key: 2

reading key: 3

reading key: 4

reading key: 5

in verifysignature_md5, MD5 hash generated now, str format:hexmd5:d1e9f9393628d

ebfea2c4d535391661f

Verifying signature now...

calling RSA decrypt now

mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1244 1268 1284 1300 1

316 1332 1344 1360 1384 1400 1664 1804 2080 2224 2364 2880 3396 3660 3924 4188

RSA decrypt returned:-1

verifysignature_md5, Orig MD5 hash generated during encryption:¼z  Ìz      i|  T{  ¬   Å,³ |  

calling RSA decrypt now

mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1244 1268 1284 1300 1

316 1332 1344 1360 1384 1400 1664 1804 2080 2224 2364 2880 3396 3660 3924 4188

RSA decrypt returned:-1

verifysignature_md5, Orig MD5 hash generated during encryption:¼z  Ìz      i|  T{  ¬   Å,³ |  

calling RSA decrypt now

mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1244 1268 1284 1300 1

316 1332 1344 1360 1384 1400 1664 1804 2080 2224 2364 2880 3396 3660 3924 4188

RSA decrypt returned:-1

verifysignature_md5, Orig MD5 hash generated during encryption:¼z  Ìz      i|  T{  ¬   Å,³ |  

calling RSA decrypt now

mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1240 1260 1276 1288 1

304 1320 1332 1348 1368 1380 1644 1784 2060 2204 2344 2860 3376 3640 3904 4168

RSA decrypt returned:-1

verifysignature_md5, Orig MD5 hash generated during encryption:¼z  Ìz      i|  T{  ¬   Å,³ |  

calling RSA decrypt now

mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1244 1268 1284 1300 1

316 1332 1344 1360 1384 1400 1664 1804 2080 2224 2364 2880 3396 3660 3924 4188

RSA decrypt returned:-1

verifysignature_md5, Orig MD5 hash generated during encryption:¼z  Ìz      i|  T{  ¬   Å,³ |  

calling RSA decrypt now

mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1244 1268 1284 1300 1

316 1332 1344 1360 1384 1400 1664 1804 2080 2224 2364 2880 3396 3660 3924 4188

RSA decrypt returned:-1

verifysignature_md5, Orig MD5 hash generated during encryption:¼z  Ìz      i|  T{  ¬   Å,³ |  

signatures do not match...

Invalid signature !!ÿ

Initializing memory.  Please wait. ... 256 MB SDRAM detected

BIOS Version: Cisco SE-AIM   01.02

BIOS Build date: 08/14/03

System Now Booting ...[BOOT-ASM]

[0;1mse-10-1-10-1>  [0m [0K

[0;1mse-10-1-10-1 1> >    [0ms [0K [4hh f [4l    [4hsoftware

[0;1m [4lse-10-1-10-1>  [0msh software  [0K

[0mse-10-1-10-1 1> >   sh software  [0K [4h? [4l

  directory    directory

  download     download

  licenses     Terms and limits of operation

  packages     Programs and Options installed

  versions     Version information for the installed packages

> sh software versions  [0K Installed Packages:

- Bootloader (Primary)  1.0.17

- Global  2.1.1

- Voice Mail  2.1.0

- Bootloader (Secondary)  2.0.0

- Core  2.1.0

- Installer  2.1.0

- Auto Attendant  2.1.0

Installed Languages:

- US English  2.1.0

> sh software licenses  [0K Core:

- Application mode: CCME

- Total usable system ports: 6

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 840

- Default # of general delivery mailboxes: 5

- Default # of personal mailboxes: 12

- Max # of configurable mailboxes: 17

Languages:

- Max installed languages: 1

- Max enabled languages: 1

Paolo Bevilacqua Wed, 04/04/2012 - 10:00

Sorry, I don't know why install from boot helper fails. It should not happen, maybe you have corrputed files.

bn_0707@yahoo.com.au Fri, 11/22/2013 - 19:17

Hi Marwan,

I have the same problem, do you figure out how to fix it? if yes, please share.

Thanks in Adv.

Tim.

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