Solved: Transfer to CUE issue--no original calling number when listening to voicemail

Bossearth · ‎04-04-2012

I do a transfer and then call forward all to CUE voicemail, but after this when I leave a message it can't show as from original calling number.

For example: 2223 call 2222, 2222 presss *2222 forward it to cue, then 2223 leave a message, but when 2222 listen to the message it was not from 2223, but from itself (2222)

configuration as follow:

voice translation-rule 1

rule 1 /^\*2222$/ /2222/

voice translation-profile transfervm

translate redirect-called 1

dial-peer voice 6666 voip

translation-profile outgoing transfervm

destination-pattern 6666$

session protocol sipv2

session target ipv4:10.128.1.1

dtmf-relay sip-notify

codec g711ulaw

no vad

ephone-dn 9

number *2222

call-forward all 6666

paolo bevilacqua · ‎04-04-2012

If there was another solution, I would have told you so.

Thanks for the nice rating and good luck!

View solution in original post

paolo bevilacqua · ‎04-04-2012

This happens because on regualar consultation transfers, like the one 2222 does in your example, CME sends as calling number, the extension number instead of original calling number.

You can add a softkey TransferVM to softkey connected, enter mailbox destination, hangup. That will make VM to carry over the original calling number.

Bossearth · ‎04-04-2012

thanks a lot!

but if there is another solution, I just want to use softkey"Transfer" and the 6th line button to perform this task, is it possible?

paolo bevilacqua · ‎04-04-2012

If there was another solution, I would have told you so.

Thanks for the nice rating and good luck!

Bossearth · ‎04-04-2012

thanks, I think this is just a workaround

Bossearth · ‎04-06-2012

anyone has other solutions?