IDSM2 License Installation Error

Answered Question
Apr 4th, 2012
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Hello,


I am facing a problem applying licenses on 2 different WS-SVC-IDSM2-BUN (installed on core switches). I keep getting the attached error.

I tried using CLI & GUI, same thing. I even contacted cisco licensing and they sent me the license files themselves, but still same issue. Any idea why the license installation is failing? I tried to check for any possible bugs but couldn't match any.


thanks,


E.B:.

Correct Answer by justine.joubran about 4 years 10 months ago

Hi, try downloading the license using the IPS link for "OS 6.x and earlier" (although you have 7.x) since this link doesn't require PID and the downloaded license will be bound just to the SN of your IPS without its PID.

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Todd Pula Fri, 04/06/2012 - 10:02
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What version of software are the IDSM modules currently running.  Feel free to PM me one of the license keys and the show ver output from the corresponding IDSM for me to review.

Todd Pula Mon, 04/09/2012 - 07:56
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Sorry. Missed the attachment.  Open the license key in Wordpad and make sure the PID and serial number match what is listed in the show ver output.  Is the output raw text or do you see XML tags such as CISCO_WT_ARTIFACTS?  If raw text, you likely have an older pre-6.1 license format and will need to open a case with our licensing team to have a new 6.1+ license generated.

Correct Answer
justine.joubran Wed, 05/02/2012 - 00:38
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Hi, try downloading the license using the IPS link for "OS 6.x and earlier" (although you have 7.x) since this link doesn't require PID and the downloaded license will be bound just to the SN of your IPS without its PID.

Elie Bassil Wed, 05/02/2012 - 00:44
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I tried that and it worked! That's weird, according to Cisco it seems the product was initially registered with them using the SN without the PID, which made the confusion.


10x

Todd Pula Wed, 05/02/2012 - 14:19
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Be aware that we have seen issues when running the legacy license on sensors running 7.x.  The bug below is one example.  I would suggest you open a case with our licensing team to get you the proper license for the IDSM2 in question.


http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr19702

Elie Bassil Wed, 05/02/2012 - 22:54
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Hi Todd,


Thanks for your feedback, actually the licensing team told me also the same i.e. to download using 6.x link


regards,


E.B.

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