×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Knoahsoft: Unable to download wmv format recording from Knoahsoft to desktop (downloading wav and mp3 has no problem)

Unanswered Question
Apr 4th, 2012
User Badges:

Hi All,


Can anyone shed some light on this? we are trying to download our recordings on our desktop as wmv format but it is not completing. but for wav and mp3 it is working perfectly fine.


Please help.


Ferdinand

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Andrew Skelly Thu, 04/05/2012 - 12:26
User Badges:
  • Silver, 250 points or more

What format does Knoahsoft store their recordings in?

rtipirneni Fri, 04/27/2012 - 09:56
User Badges:

Hi Andrew,


Knoahsoft Stores it calls in mixed format in the form of .fwd and .bwd files.

Once a call is requested for playback or download there is a dedicated service which converts these two files into mp3 or WAV cormat.


Thanks.

Jigneshshah219 Sat, 05/19/2012 - 07:01
User Badges:

Hello Ferdinand , Andrew


Please have a support case opened for this with complete details & our team will help you,


Regards


Jignesh Shah

Actions

This Discussion