UCCX 8.5.1, skill based routing. Is it possible to change skill sets with these command?
run uccx sp
The reason behind that is same agent on one shift working as team1 memeber - backup as team2, and another shift working as team2 memeber - backup as team1. One solution is configure two seperate Agent accounts with different skill sets, but end user does not like this idea and they found this command.
There is no too much explaination about this command. Understand this needs to be done by ssh login as administrator, I think this can be pre-script in securityCRT.
Appreciate any comments.