Our Unity box went down after all the storms in Texas the other day. I could not get email to work properly so I wnt through the Unity setup and upgraded the intallation. Once I completed that, nothing works now. My config is still in Unity but when I went to Ports through the web/sa, there were no extensions listed. I got into my CallManager and entered the extension numbers for my Voicemail ports, 600 - 615, re-booted Unity and now if I call my voicemail pilot, it does not even ring, just disconnects. This also means my Auto-Attendant is not working currently.
I am in a bad way here. Any info would be great.
Thanks in advance.
Then use the port status monitor or call viewer to see if the calls are really making it to Unity.
Check the app log for any errors.
if this helps, please rate