Hey, we are using Attendant Console with UCM 7.1 (not the new ArcConsole). We have 5 minute queue, 32 slots with music playing while attendants handle calls. We have an always route member which goes to a Unity Connection auto attendant for options to route to specific locations or leaving a message. This works great if the queue fills out or times out when reception is busy.
However, when all attendants log out we want the always route member to get called immediately. What happens though, is that the hold music plays for the 5 minute timeout before routing to the auto attendant. Even though there are no attendants logged in.
Is there a way to fix this so that always route DN gets called immediately with no agnets logged in?