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Call Forward All to International Number

Unanswered Question
Apr 9th, 2012
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I noticed when calling International numbers it works, when call forward all to local numbers it works. Tried to call forward all to an International number and the after 10 Seconds the call is released. I checked the T310 timers and it is set to 60 seconds. On the international end the phone will ring once but not enough for the call to go through. On my end I get the provider tone that the call in not available.


I am running IOS (C2800NM-ADVIPSERVICESK9-M), Version 12.4(24)T2, I am running Cisco Unified Communications Manager 7.1.2

Also I unchecked outbound redirecting ie and still nothing. On 10 seconds and we Receive disconnect on timer expiry every time.


The provider says that the problem is on my end, but I asked them if they could increase their T310 timer, but they refuse to.


Any Ideas to get around my problem ?

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paolo bevilacqua Tue, 04/10/2012 - 05:20
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Calling directly that number works?

Take "debug isdn q931" with "terminal monitor" for both a working and-non working international call.

Post it here, do not take other debugs. do not use attachements

paolo bevilacqua Tue, 04/10/2012 - 05:30
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Need to see the traces to understand what's the difference. It may have to do with number plan/type, etc.

Also need to speficy ig MGCP or H.323

antzoulis Wed, 04/11/2012 - 13:58
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Normal Good Call:

HO-VOICE-GW#

*Apr 11 21:09:29.535: ISDN Se0/2/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 22506095

*Apr 11 21:09:29.535: ISDN Se0/2/0:15 Q931: Sending SETUP  callref = 0x55D8 callID = 0xD55B switch = primary-net5 interface = User

*Apr 11 21:09:29.535: ISDN Se0/2/0:15 Q931: TX -> SETUP pd = 8  callref = 0x55D8

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Display i = '095 - TEST PHONE'

        Calling Party Number i = 0x0081, '22506095'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '0027118214000'

                Plan:Unknown, Type:Unknown

*Apr 11 21:09:29.743: ISDN Se0/2/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0xD5D8

        Channel ID i = 0xA98381

                Exclusive, Channel 1

*Apr 11 21:09:36.911: ISDN Se0/2/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0xD5D8

*Apr 11 21:09:41.235: ISDN Se0/2/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0xD5D8

        Progress Ind i = 0x8282 - Destination address is non-ISDN

        Progress Ind i = 0x8288 - In-band info or appropriate now available

*Apr 11 21:09:41.595: ISDN Se0/2/0:15 Q931: RX <- ALERTING pd = 8  callref = 0xD5D8

        Progress Ind i = 0x8282 - Destination address is non-ISDN

        Progress Ind i = 0x8288 - In-band info or appropriate now available

*Apr 11 21:09:46.727: ISDN Se0/2/0:15 Q931: RX <- CONNECT pd = 8  callref = 0xD5D8

        Progress Ind i = 0x8282 - Destination address is non-ISDN

        Date/Time i = 0x0C040B173200

                Date (dd-mm-yr)   = 12-04-11

                Time (hr:mnt:sec) = 23:50:00

*Apr 11 21:09:46.731: %ISDN-6-CONNECT: Interface Serial0/2/0:0 is now connected to 0027118214000 N/A

*Apr 11 21:09:46.731: ISDN Se0/2/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x55D8

*Apr 11 21:09:46.871: ISDN Se0/2/0:15 Q931: RX <- FACILITY pd = 8  callref = 0xD5D8

        Facility i = 0x91A115020118020122300DA1083006020101020101820100

                Protocol Profile = Remote Operations Protocol

                0xA115020118020122300DA1083006020101020101820100

                Component = Invoke component

                        Invoke Id = 24

                        Operation = AOCDChargingUnit

*Apr 11 21:09:48.263: %ISDN-6-DISCONNECT: Interface Serial0/2/0:0  disconnected from 0027118214000 , call lasted 1 seconds

*Apr 11 21:09:48.263: ISDN Se0/2/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x55D8

        Cause i = 0x8090 - Normal call clearing

*Apr 11 21:09:49.103: ISDN Se0/2/0:15 Q931: RX <- RELEASE pd = 8  callref = 0xD5D8

        Facility i = 0x91A11D0202038902012430143012A11030060201010201013006020100020102

                Protocol Profile = Remote Operations Protocol

                0xA11D0202038902012430143012A11030060201010201013006020100020102

                Component = Invoke component

                        Invoke Id = 905

                        Operation = AOCECharging Unit

*Apr 11 21:09:49.111: ISDN Se0/2/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x55D8


Call Forward All that does not work:

HO-VOICE-GW#

*Apr 11 21:07:21.844: ISDN Se0/2/0:15 Q931: RX <- SETUP pd = 8  callref = 0x756E

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839D

                Exclusive, Channel 29

        Date/Time i = 0x0C040B173000

                Date (dd-mm-yr)   = 12-04-11

                Time (hr:mnt:sec) = 23:48:00

        Calling Party Number i = 0x0183, '99541628'

                Plan:ISDN, Type:Unknown

        Called Party Number i = 0xA1, '22506095'

                Plan:ISDN, Type:National

*Apr 11 21:07:21.844: ISDN Se0/2/0:15 Q931: Received SETUP  callref = 0xF56E callID = 0x2FFE switch = primary-net5 interface = User

*Apr 11 21:07:21.948: ISDN Se0/2/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0xF56E

        Channel ID i = 0xA9839D

                Exclusive, Channel 29

*Apr 11 21:07:21.972: ISDN Se0/2/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 99541628

*Apr 11 21:07:21.972: ISDN Se0/2/0:15 Q931: Sending SETUP  callref = 0x55D7 callID = 0xD55A switch = primary-net5 interface = User

*Apr 11 21:07:21.976: ISDN Se0/2/0:15 Q931: TX -> SETUP pd = 8  callref = 0x55D7

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Display i = 'TEST USER'

        Calling Party Number i = 0x0081, '99541628'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '0027118214000'

                Plan:Unknown, Type:Unknown

*Apr 11 21:07:22.192: ISDN Se0/2/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0xD5D7

        Channel ID i = 0xA98381

                Exclusive, Channel 1

*Apr 11 21:07:29.368: ISDN Se0/2/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0xD5D7

*Apr 11 21:07:32.320: ISDN Se0/2/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x756E

        Cause i = 0x82E6 - Recovery on timer expiry

*Apr 11 21:07:32.324: ISDN Se0/2/0:15 Q931: TX -> RELEASE pd = 8  callref = 0xF56E

*Apr 11 21:07:32.344: ISDN Se0/2/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x55D7

        Cause i = 0x80FF - Interworking error; unspecified

*Apr 11 21:07:32.400: ISDN Se0/2/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x756E

*Apr 11 21:07:32.628: ISDN Se0/2/0:15 Q931: RX <- RELEASE pd = 8  callref = 0xD5D7

        Facility i = 0x91A11D020201B602012430143012A11030060201000201013006020100020102

                Protocol Profile = Remote Operations Protocol

                0xA11D020201B602012430143012A11030060201000201013006020100020102

                Component = Invoke component

                        Invoke Id = 438

                        Operation = AOCECharging Unit

*Apr 11 21:07:32.632: ISDN Se0/2/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x55D7

paolo bevilacqua Wed, 04/11/2012 - 17:01
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The forwarded call goes out with the orignal calling number and that may not be acceptable by telco.

see CUCM service parameter

display original calling name for forward, to disabled.



Calling Party Selection field , set to

Last Redirect Number

antzoulis Fri, 04/13/2012 - 00:08
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Tried it out and still not working. Will get a debug after working hours when the voice gateway is less busy.

antzoulis Fri, 04/13/2012 - 12:50
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No Luck!


HO-VOICE-GW#

*Apr 13 10:37:15.748: ISDN Se0/2/0:15 Q931: RX <- SETUP pd = 8  callref = 0x75E7

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9838C

                Exclusive, Channel 12

        Date/Time i = 0x0C040D0D1100

                Date (dd-mm-yr)   = 12-04-13

                Time (hr:mnt:sec) = 13:17:00

        Calling Party Number i = 0x2183, '99541628'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '22506095'

                Plan:ISDN, Type:National

*Apr 13 10:37:15.752: ISDN Se0/2/0:15 Q931: Received SETUP  callref = 0xF5E7 callID = 0x3077 switch = primary-net5 interface = User

*Apr 13 10:37:15.840: ISDN Se0/2/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0xF5E7

        Channel ID i = 0xA9838C

                Exclusive, Channel 12

*Apr 13 10:37:15.856: ISDN Se0/2/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 22506095

*Apr 13 10:37:15.860: ISDN Se0/2/0:15 Q931: Sending SETUP  callref = 0x5681 callID = 0xD604 switch = primary-net5 interface = User

*Apr 13 10:37:15.860: ISDN Se0/2/0:15 Q931: TX -> SETUP pd = 8  callref = 0x5681

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Display i = 'TEST PHONE'

        Calling Party Number i = 0x0081, '22506095'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '0027118214000'

                Plan:Unknown, Type:Unknown

*Apr 13 10:37:16.084: ISDN Se0/2/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0xD681

        Channel ID i = 0xA98381

                Exclusive, Channel 1

*Apr 13 10:37:23.260: ISDN Se0/2/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0xD681

*Apr 13 10:37:26.120: ISDN Se0/2/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x75E7

        Cause i = 0x82E6 - Recovery on timer expiry

*Apr 13 10:37:26.124: ISDN Se0/2/0:15 Q931: TX -> RELEASE pd = 8  callref = 0xF5E7

*Apr 13 10:37:26.140: ISDN Se0/2/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x5681

        Cause i = 0x80FF - Interworking error; unspecified

*Apr 13 10:37:26.204: ISDN Se0/2/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x75E7

*Apr 13 10:37:28.464: ISDN Se0/2/0:15 Q931: RX <- RELEASE pd = 8  callref = 0xD681

        Facility i = 0x91A11C02013202012430143012A11030060201000201013006020100020102

                Protocol Profile = Remote Operations Protocol

                0xA11C02013202012430143012A11030060201000201013006020100020102

                Component = Invoke component

                        Invoke Id = 50

                        Operation = AOCECharging Unit

*Apr 13 10:37:28.468: ISDN Se0/2/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x5681

dwtcp Wed, 05/06/2015 - 07:41
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Hi all,

is there a solution for that/

Could it be a Telephony ISP issue?

I am having the same behavior:

i am running c2800nm-adventerprisek9-mz.151-4.M3.bin and CUCM 9.1

But the same occurs even if i redirect the call  directly on the router.

Antonis

antzoulis Wed, 05/06/2015 - 09:09
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It was an ISP issue. They blocked direct call forward all to international. They uncapped it for me, but I had to sign some agreement that they hold no responsibility for toll fraud. Anyways, the newer IOS has toll fraud prevention feature.

dwtcp Thu, 05/07/2015 - 05:37
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Thanks mate!

That is what i was suspecting!

 

Cheers,

Antonis

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