I've been having some trouble with my company's recently adopted PBX system and our 504G+S500 and found this post in another discussion (which was posted in the wrong area). I've reposted it below and am hopeful that this community might be able to offer some suggestions or advice that could push me to find the answer. Any help would be appreciated!
So I have a receptionist with a Cisco SPA 504g that has a SPA500 attendant console attached to it. Here is my problem:
- Call 1 comes and receptionist picks up Person A
The call is for Person B, but she has to do an attended transfer, so she
hits the transfer soft key, followed by Person B's 4 digit extension. Person B picks
up and says he is available to take the call.
- In the meantime, a second call comes in Person C.
While the second call is ringing, she can no longer hit the "transfer"
soft key to send the 1st call to Person B. She has to wait until the call stops
ringing for the button to appear.
To handle this I told my receptionist to tell Person B that a call is coming in and that she will transfer Person A in a minute. She then need to hangup on Person B. Next is to pick up Person C and put him/her on hold. Then go back to Person A and transfer him/her again.
Is there a better way of doing this? It is fine if there are 1 person is calling but becomes a pain when 2 or more call in at the same time. It becomes more difficult.
Also is there a firmware release that fixes this problem? It owuld be nice if the new call came in and she could press the down or up arrow and get the transfer button back.
Thanks for all the help."
I am also using Asterisk-PBX and Queue is working perfect for me and I hope it will work for you as well. We also have a policy to have a receptionist answer all the calls.
Could you explain this "Could we configure it to allow people to dial out without an announcement? " so that I can help you further. Also, I am notsure if this thread is good to answer about Queues. You can open discussion in Freepbx which is what I am using.
Let me know.