Help on B-ACD app-b-acd-aa-3.0.0.2.tcl

Davy Ad · ‎04-10-2012

Hello All,

Could someone point out , what is wrong with this Configuration .

When I removed the Voice-hunt and call 4067062162 from outside the Phone did not ring , but when i replace Voice-hunt
and called again it rang , but the BACD & AA did not work. The Router Version is Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(1)T,R and CME Version 8.8
I would be glad on your Positive support or clear explanation on what to make it works.;

controller T1 0/0/0
cablelength long 0db
pri-group timeslots 1-24
!
controller T1 0/0/1
cablelength long 0db
!
!
!
!
!
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
description Connection to FIREWALL ETH Port 1
ip address 10.174.1.2 255.255.255.252
duplex auto
speed auto
!
interface GigabitEthernet0/1
description Connection to POE Switch Port 47
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/1.172
encapsulation dot1Q 172
ip address 10.172.1.1 255.255.255.0
!
interface GigabitEthernet0/1.173
encapsulation dot1Q 173
ip address 10.173.1.1 255.255.255.0
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/0/0:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn incoming-voice voice
isdn outgoing display-ie
!
interface SM1/0
description Internal switch interface connected to Service Module
ip address 10.174.1.10 255.255.255.252
service-module ip address 10.174.1.9 255.255.255.252
!Application: CUE Running on SM
service-module ip default-gateway 10.174.1.10
!
interface SM1/1
description Internal switch interface connected to Service Module
no ip address
!
interface Vlan1
no ip address
!
ip forward-protocol nd
!
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:GUI
!
ip route 0.0.0.0 0.0.0.0 10.174.1.1
ip tacacs source-interface GigabitEthernet0/0
!

ip dhcp pool Voice
network 10.173.1.0 255.255.255.0
domain-name BACD.com
dns-server 172.29.10.72 172.29.10.73
default-router 10.173.1.1
option 150 ip 10.173.1.1
lease 3
!
ip dhcp pool Data
network 10.172.1.0 255.255.255.0
domain-name BACD.com
dns-server 172.29.10.72 172.29.10.73
default-router 10.172.1.1
lease 2

domain-name BACD.com
dns-server 172.29.10.72 172.29.10.73
default-router 10.173.1.1
option 150 ip 10.173.1.1
lease 3
!
ip dhcp pool Data
network 10.172.1.0 255.255.255.0
domain-name BACD.com
dns-server 172.29.10.72 172.29.10.73
default-router 10.172.1.1
lease 2

voice service voip
ip address trusted list
ipv4 10.173.1.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
call start slow
modem passthrough nse codec g711ulaw
sip
registrar server

voice iec syslog
voice hunt-group 10 parallel
final 1003
list 1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1017,1018,1019,1020,1021,1022,1023,1024,1025
timeout 12
pilot 5000

voice translation-rule 1
rule 26 /^4067062162$/ /5000/
!
voice translation-rule 3
rule 1 // // type any international plan any isdn
!
!
voice translation-profile INCOMING
translate called 2
!
voice translation-profile INTL
translate calling 1
translate called 3
!
voice translation-profile OUTGOING
translate calling 1
!
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 3
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 4067062162
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param voice-mail 1234
param service-name queue
!
service queue flash:app-b-acd-aa-3.0.0.2.tcl
param aa-hunt3 5003
param queue-len 15
param aa-hunt1 5001
param number-of-hunt-grps 3
param aa-hunt2 5002
param queue-manager-debugs 1
!

dial-peer voice 1 pots
translation-profile incoming INCOMING
incoming called-number .
direct-inward-dial
port 0/0/0:23

dial-peer voice 4401 voip
service aa
destination-pattern 4067062162
session target ipv4:10.1.173.1
incoming called-number 4067062162
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 4402 voip
service aa
destination-pattern 4067062162
session target ipv4:10.1.172.1
incoming called-number 4067062162
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 16 pots
service aa
destination-pattern 4067062162
direct-inward-dial
port 0/0/0:23

ephone-hunt 1 sequential
pilot 5001 secondary 4067062162
list 1003, 1004
timeout 2, 2
!
!
ephone-hunt 2 sequential
pilot 5002 secondary 4067062162
list 1005, 1007
timeout 3, 3
!
!
ephone-hunt 3 sequential
pilot 5003 secondary 4067062162
list 1002, 1006, 1008, 1009, 1010, 1011, 1012
timeout 6, 6, 6, 6, 6, 6, 6

Thanks

Dak

paolo bevilacqua · ‎04-11-2012

Take "debug voice application scripts" with "terminal monitor".

Davy Ad · ‎04-11-2012

Hello Paolo,

I did as you sent ;

but no Output/Result shown. Here is the outcome;

CME-c2921#terminal monitor

CME-c2921#debug voice application scripts

^

% Invalid input detected at '^' marker.

CME-c2921#debug voice application script

voip application script debugging is on

CME-c2921#

Thanks

paolo bevilacqua · ‎04-11-2012

If no output, the call doesn't go to B/ACD, have a configuration mistake.

You need incoming called-number, not destination-pattern.

With that, you cause tromboning to PRI immediately.

Davy Ad · ‎04-11-2012

Hello Paolo,

When i tried with the "Incoming called -number " , No call was enable or any ringing coming.

Any idea what could be please ?

Thanks

Davy Ad · ‎04-11-2012

Hello

Do you have clue why i received this message;

CME-c2921#audio-prompt load flash:app-b-acd-aa-3.0.0.2.tcl

Reload of flash:app-b-acd-aa-3.0.0.2.tcl status failed

audio-prompt flash:app-b-acd-aa-3.0.0.2.tcl not loaded - open (or format) failure

paolo bevilacqua · ‎04-11-2012

audio-prompt is for audio files, not the tcl file.

Check what number telco is sending.

Davy Ad · ‎04-11-2012

I will and get back to you latter

Thanks

Davy Ad · ‎04-11-2012

The telco number is the same with pilot number

4067062162

Cheers

paolo bevilacqua · ‎04-11-2012

Check with "debug isdn q931".

Davy Ad · ‎04-11-2012

Hello Paolo,

I realized some mistake in my configuration "service queue flash:app-b-acd-aa-3.0.0.2.tcl" are the same for aa & queue , which is wrong.

I will correct this tomorrow and let you know

Cheers,

Dak

Davy Ad · ‎04-12-2012

It is getting better ,but need to do some more digging

Here is the result ;

CME-c2921#show call application sessions

Session ID 13E

Session name: service

App: queue-TEST

Type: Service

Url: flash:app-b-acd-3.0.0.2.tcl

CME-c2921#

DEBUG OUTPUT;

CME-c2921#13 01:07:36.492: //-1//TCL :EE2C04D2AC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<

CME-c2921#Apr 13 01:08:36.608: //-1//TCL :EE2C04D2AC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<

CME-c2921#Apr 13 01:08:45.048: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode: ccAppShutdownMode: remove it from the queue

CME-c2921#

Davy Ad · ‎05-03-2012

Here is the Solution

Solution 1

dial-peer voice 1 pots

translation-profile incoming INCOMING

incoming called-number .%==>>This will make incoming call become wildcard that will allowed Pilot number Dial-peer

direct-inward-dial

port 0/0/0:23

Solution 2

dial-peer voice 16 pots
service aa
incoming called-number 4067062162 <<==This needs to be replace by incoming called-number
direct-inward-dial
port 0/0/0:23

And finaly in other CME I configured it was due to the number telecom is sending are 6 digit,but not on this one.

Regards,

DaK