Hunt Group timeouts

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Apr 11th, 2012
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We have a strange issue where we try and alter the timeout of our hunt group from 12 to 25 seconds before going to voice mail but when we do instead of going to the final number 550 (voicemail pilot) the call just cuts off.  If we change the timer back to 12 seconds its work fine again.


Is there a reason this might happen? I can post the config if required.


Thanks

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Rob Huffman Wed, 04/11/2012 - 07:06
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Hi Andy,


If you could post the config it would be very helpful


You may be hitting this restriction;


timeout (voice hunt-group)


To define the number of seconds after which a call that is not answered is redirected to the next number in a voice hunt-group list, use the timeout command in voice hunt-group configuration mode. To return to the default timeout, use the no form of this command.


timeout seconds

no timeout

Syntax Description



seconds

Number of seconds. Range is 3 to 60000. Default is 180.




Command Default


Timeout period is 180 seconds.


Command Modes


Voice hunt-group configuration (config-voice-hunt-group)


Command History



Cisco IOS Release
Cisco Product
Modification

12.4(4)T

Cisco CME 3.4

This command was introduced.




Usage Guidelines


If Call Forward No Answer is configured for a directory number in the voice hunt group, set the timeout value of this command to a value that is less than the timeout value of the call-forward noan command.


Examples


The following example shows how to define a no-answer timeout of 15 seconds for each hop between phones in peer hunt-group 25:


Router(config)# voice hunt-group 25 peer

Router(config-voice-hunt-group)# timeout 15



http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_t1ht.html#wp1027646



Cheers!

Rob

Rob Huffman Wed, 04/11/2012 - 08:52
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Hi Andy,


Thanks for posting up the config. Is this the Huntgroup causing you problems?


voice hunt-group 3 parallel

final 550

list 218,219,220,235

timeout 15

pilot 503


If so, is the list accurate?


Cheers!

Rob

andy_4578 Wed, 04/11/2012 - 09:07
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That is indeed the hunt group and as far as im aware the list is accurate.


Have you spotted something? The CFNA on each ephone-dn is set to 30.

Rob Huffman Wed, 04/11/2012 - 09:35
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Hi Andy,


I'm seeing what you are seeing


I was just curious if the config was from today or perhaps an older "saved" copy.


Cheers!

Rob

andy_4578 Wed, 04/11/2012 - 09:44
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Hi Rob,


No that config is old, we've even rebooted the system to see if it makes a difference but it didnt.


I'm wondering if its a bug?


Cheers


Andy

Rob Huffman Wed, 04/11/2012 - 10:05
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Hi Andy,


Sorry, just to clarify ...that is the "current" config and no changes have been made to it?


The only similar bug I see is this one;




CSCsu52826 Bug Details Bug #13 of 19 | < Previous | Next >



Add a default timeout value for parallel hunt-groups
Symptoms:
The final number is not contacted for a parallel hunt-group call.


Conditions:
A final number is configured, but a timeout value is not.


Workaround:
Configure a timeout value. 
StatusStatus
Fixed             

Severity Severity
3 - moderate

Last Modified Last Modified
Any Time        

Product Product
Cisco IOS software         

Technology Technology


1st Found-In 1st Found-in
12.4T       
        Known Affected Versions KAV

       
Fixed-In Fixed-in
12.4(22.3)T
12.4(22.3)PI10
12.4(21.14.6)PIX11
12.4(22.3.1)PIX11
12.4(22.3.4)PIC1
12.4(24.5.2)PIC1




Cheers!

Rob

andy_4578 Thu, 04/12/2012 - 00:22
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Hi Rob,


That is the current config, i took it from the running config just before posting on here, no further changes have been made.


Cheers


Andy

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