LoadID different than ActiveloadId

Answered Question
Apr 11th, 2012

After doing a firmware upgrade for a 7942 from SCCP42.9-2-1S to SCCP42.9-2-3S.

Im getting a Mismatched Load:

PhoneName PhoneIP LoadId ActiveLoadId
SEP001D70FC172.21.14.37SCCP42.9-2-1SSCCP42.9-2-3S
SEP64AE0CF6172.21.14.74SCCP42.9-2-1SSCCP42.9-2-3S
SEP64AE0CF6172.21.14.76SCCP42.9-2-1SSCCP42.9-2-3S

I already reset the tftp and the phones..

any idea!!!???

I need to know why CUCM reports a firmware mismatch for the updated phones?

thanks

I have this problem too.
0 votes
Correct Answer by jason.hendrix about 2 years 1 week ago

We upgraded our CUCM from 7.1.3 to 8.5 SU3 and have a lot of these on 7961's, 7962, 6921's.

In CUCM go to Device, phones and locate a phone with a mismatch. Then click on that phone which will bring you to the phone config page, find "Phone Load Name" and put in the phone load you want, "Apply Config", "Reset" and give it 10 minute to upgrade, after that remove the phone load, apply, reset and that cleared it up for us.

These are 7961's but the same issue.

PhoneNamePhoneIPLoadIdActiveLoadId
SEP00235EB8DD9B10.192.212.76SCCP41.9-2-1SR2SSCCP41.9-2-1S
SEP00235EB8E60A10.192.212.80SCCP41.9-2-1SR2SSCCP41.9-2-1S

Hope this helps,

Jason

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Correct Answer
jason.hendrix Fri, 04/13/2012 - 14:42

We upgraded our CUCM from 7.1.3 to 8.5 SU3 and have a lot of these on 7961's, 7962, 6921's.

In CUCM go to Device, phones and locate a phone with a mismatch. Then click on that phone which will bring you to the phone config page, find "Phone Load Name" and put in the phone load you want, "Apply Config", "Reset" and give it 10 minute to upgrade, after that remove the phone load, apply, reset and that cleared it up for us.

These are 7961's but the same issue.

PhoneNamePhoneIPLoadIdActiveLoadId
SEP00235EB8DD9B10.192.212.76SCCP41.9-2-1SR2SSCCP41.9-2-1S
SEP00235EB8E60A10.192.212.80SCCP41.9-2-1SR2SSCCP41.9-2-1S

Hope this helps,

Jason

alberto.douglas... Thu, 04/19/2012 - 14:48

Jason,

I tried this and it works for me but I have 450 phone with this issue.

How can i applay this to all my phones with out  go one by one?

thanks

jason.hendrix Fri, 04/20/2012 - 06:20

I had over 700. But now I have it down to 20! This is what I did...

1. I looked for MAC's that have (mostly) the same beginning from the mismatch report & sorted by MAC. Copy MAC to notepad because you will need those MAC's later to remove phone load (beleive me). Not fun trying to remember MAC's.

2. Then I go to CUCM

    a. Bulk Admin, Phones, Update Phones, Query (opens a page)

    b. I put the first part of the MAC & [Find], that will give you more phones then you need but it beats putting them in one at a time.

    c. You can widdle the amount of phones down if the phones are all in the same "Pool or Calling Search Space"

3. Click "NEXT"

4. Fill in "Reset" circle, check box "Phone Load Name", put phone load in space, then "Submit".

5. All phone selected in step 2 will reset, and the new load will start loading.

6. Phones already up to date will just restart but phones that need to upgrade will upgrade & that takes 10 minutes or so.

7. After phones are done upgrading you will need to remove the phone load if not they will not upgrade next time because that have that phone load in them.... SO this is how you BULK remove the phone load you just BULK'ed in...

8. Repeat step 2 & 3... yes do that BUT....

9. Leave the phone load BLANK & just Restart not Reset. This will remove the phone load without removing them individually.

10. FYI - if you "Peer Firmware Sharing*" check that box & enable aslo. May help in the future.

Let me know if you any issues.

Jason

Rob Huffman Fri, 04/20/2012 - 06:32

Hi Jason,

Excellent tips here my friend! (+5 ) Thanks for this great /detailed answer.

Alberto,

You could probably leverage the "BAT with override existing" as detailed below

as well;

From Brett,

https://supportforums.cisco.com/docs/DOC-14570

From Bill Bell @ CNC - ucguerrilla

https://supportforums.cisco.com/message/3408934#3408934

https://supportforums.cisco.com/message/3324124#3324124

Cheers!

Rob

jason.hendrix Fri, 04/20/2012 - 07:21

Thanks Rob,

I have gotten a lot of help from this forum over time. I if I can help in some small way on a issue on my limited knownledge I will.

Jason

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Posted April 11, 2012 at 1:11 PM
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