Help needed with UCCX script

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Apr 12th, 2012
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Hi

I need to create a script that will play back the name of the selected agent to the caller before being connected to the user. I have a simple queueing script setup ,just need the portion to play back the name

Any help will be appreciated

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anchoudh Thu, 04/12/2012 - 05:26
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Hi,


Play Prompt Step


Use the Play Prompt step to play back specified prompts to the caller.

Note :When any previous escalating prompt in the script enters the Play Prompt step, it is reset to the first

prompt in its list.


The customizer window of the Play Prompt step contains three tabs:

• General tab (Play Prompt step)

• Prompt tab (Play Prompt step)

• Input tab (Play Prompt step)


Prompt tab (Play Prompt step)

Use the Prompt tab of the Play Prompt customizer window to specify the prompt to be played back, and

to set the Barge In and Continue on Prompt Errors options.


Figure 2-99 1Play Prompt Customizer Window—Prompt Tab



Table 2-83 Play Prompt Properties—Prompt Tab

Properties / Buttons Description

Prompt Variable or expression indicating which prompt is to be played.


Please refer page 129 in the Cisco Unified Contact Center Express Editor Step Reference Guide,


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx851_step_ref.pdf


Hope it helps.

Anand


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