04-13-2012 05:02 AM - edited 03-14-2019 09:41 AM
How many levels can I configure in a Contact Center script? I mean.
1. Press X to go to Department X
1.1. Press X to talk about X
1.1.1. Press X to XXX
Is there any limit?
04-13-2012 05:06 AM
Assuming you are talking about nested menu's, there is a Step limitation.
The only other limit will be how many sub menu's your customers are willing
to go through before they simply stop calling!
04-13-2012 05:17 AM
Yes, I'm talking about nested menus. How is the maximum Step limitation I can work with?
04-13-2012 05:26 AM
You can modify the Step limit by going to the System Parameters CCX configuration page. By default it is 1000.
In general, via menu's you won't hit this limitation and I'd recommend only changing it if you run into issues.
04-13-2012 05:45 AM
Hi ,
Please note the below warning:
Max Number of Executed Steps
Customer should not change the “max number of executed steps” parameter unless instructed by TAC. The purpose is to prevent infinite loops which can impact system performance greatly.
Reference:
Hope it helps.
Anand
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