We have the Call center with following setup
Hosted IPCC 8.5
It is three months old setup, we are having some cti issues as follows with agent randomly happening
1. Calls is landing to Phone and cti screen takes more time to display the call details (agent changed to reserved takes time change the status in cti bar)
2. Some times agent receiving two calls.
We have checked the configuration throughly and not found any configuration issues. What we suspect some where tune-up work is there, or some bugs in the new version (not possible).
We are getting the following error in event viewer.
Route request timeout (threshold: 30000) happened with call (ID: 2130714274) and cross reference (ID: 73375)
please help us.