Cisco Cable Modem?

Answered Question
Apr 14th, 2012

Does Cisco manufacture a Small Business Cable Modem that's fully DOCSIS compatible that we could purchase when we switch to Cable Broadband in the near future? They're offiering us a Motorola modem, but I prefer Cisco-brand products.

Thanks!

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Average Rating: 4.9 (16 ratings)
nathanparker Sun, 04/15/2012 - 10:29

Thanks for the info! Is there one that's just a regular wired Cable Modem? I already have a Cisco Router and Switch and just need a standalone modem for it. Thanks!

aravinda099 Mon, 04/30/2012 - 21:42

Thanks mate. Is this compatible with Australian ISP s  (Bigpond) & available to buy in Australia ?

Leo Laohoo Mon, 04/30/2012 - 21:51
Is this compatible with Australian ISP s  (Bigpond) & available to buy in Australia ?

I believe this is only available with US and Canada.

nathanparker Mon, 04/30/2012 - 22:40

Thanks for the info! I'll show these to our ISP and see which one we should use. I know that'll work in US and CA, and they might work in some European countries as well. For an Australian ISP, you just need to show this to your ISP and ask them if one will work.

Leo Laohoo Mon, 04/30/2012 - 22:46

Thanks for the ratings Nathan.  There's a drop-down menu on the right-hand side of the page with a list of providers. 

nathanparker Sun, 06/03/2012 - 16:23

Quick question. Will these modems (I'm specifically looking at the DPC 3010) still work after IPv6 is implemented on a network connection if used with an IPv6 compatible Cisco Small Business router? Does the modem just supply the data pipeline or does it need any special IPv6 support on it?

Thanks!

nathanparker Mon, 07/09/2012 - 17:43

Also, do I need to update the firmware on the DPC 3010 from time to time or only my router's firmware?

Thanks!

nathanparker Mon, 07/09/2012 - 18:13

Sounds good. My ISP just provisioned this modem for me the same time I got the RV042G, so I probably have their latest firmware for it. They'll probably automatically push firmware updates over-the-network, but I may email them and double-check.

My local ISP tries to push Motorola modems on us and make us pay hefty rental fees, but I purchased the Cisco DPC 3010 instead. Glad I did. It's a way better modem and no high rental fees. :-)

Thanks again!

Davidwagman1 Mon, 07/09/2012 - 18:15

Nathan,

Your cable service provider should push firmware updates for your cable modem, if it is on their supported list.

Out of curiosity, if you don't mind sharing, what did you decide about the voip phones?

Best,

David

Edited: Simon, looks like you managed to post, and even got a reply before I managed to hit the submit button. Well done +5

simonslater Mon, 07/09/2012 - 18:42

Yep just got there before you

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nathanparker Mon, 07/09/2012 - 19:10

Hi David! I can definitely update you on the VOIP phones. Well, we fiddled around more with ADA's and stuff and still couldn't get the results we wanted, so we decided to break down and get an IP phone with DECT 6 handsets. We chose the Snom M9 since our VOIP provider recommended it, and we knew we could get everything working perfectly with it. Found it on Amazon for about $270 total, which included 3 handsets and the shipping charges to ship from a couple locations. One of the handets and the base station arrived last week, and the rest should be arriving this week. Still took a few hours on the phone with RingCentral support to get the Snom M9 functioning on their setup (since the instructions on their website were completely wrong), but once we got the base station configured, everything kicked in and we've had a great working phone with all the features. Still learning how to use it, and we're tweaking sound settings and stuff as we go with it, but so far so good. When the other handsets arrive, I should be able to just pair them up with the base station and keep on going. It was a little more costly than using an ADA with a regular phone, but we are getting excellent sound quality, the features "just work" without fiddling around a bunch of settings, the quality of the phone itself is pretty solid and, the phone is very easy to use, and I can eBay all my current phones and send back the ADA's and equipment and it not be too costly for us.

Davidwagman1 Mon, 07/09/2012 - 19:19

Hi Nathan,

Thanks for sharing. Those snom dect phones look really cool, I just popped over to their site, and fairly inexpensive for what you get. I'm glad Ring Central stood by their hardware recommendation and got it all working with you.

Have you ever been over on the dslreports.com forum? I'm just making a guess, but it seems like you like to stay cutting edge and know a bit more than the average user. I think you'd like the group over there. Always a huge amount of information, probably have a forum specific to your cable provider, and many of the posters are well versed in the non-Cisco tech. You might even be able to unload your phones over there in the for sale section

Best,

David

nathanparker Tue, 07/10/2012 - 11:35

They are good phones for the price. I'm sure the Polycoms and stuff are "fancier", but hard to beat the price for what you get. Took a few tries with RingCentral to get it going, but we got there eventually. Just had to keep hammering away until we got it.

I've been over to DSLReports.com in the past but never signed up for an acocunt. I probably should since it does look like a great forum to be a member of. I do try to keep on the cutting edge and do have good technical knowledge. Thanks for reminding me about it and I'll go have another look.

XenoforoKid Mon, 07/09/2012 - 18:35

Hey. I find these forums slow at times as well. Is anyone else having issue logging in with Cisco app for android?

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simonslater Mon, 07/09/2012 - 18:43

Jase, yes I have had issues previously with the android app. Let's hope that Cisco can make it as good as the iPad app is.

Sent from Cisco Technical Support iPad App

nathanparker Mon, 07/09/2012 - 18:59

I use the iPhone app, so I haven't had issues yet. Have had issues from my web browser from time to time.

nathanparker Tue, 07/10/2012 - 20:13

Update: Chatted with my cable provider, they push all firmware updates over the network. All I have to worry about is keeping all my other devices' firmware up-to-date, but at least the modem isn't one of them! :-)

nathanparker Tue, 07/24/2012 - 14:54

David, I wanted to give you an update on my IP phone situation since last time I posted things took a major change. First off, Snon canceled our order on the additional M9 handsets since they were out of stock. Additionally, we were experiencing issues with the one Snom M9 handset we had, so we sent it back to the manufacturer and asked for a full refund. All about this time, we were having major issues with reliability with our ISP. We were paying for 16 down and getting .1 most of the time (at $75/month I'll add!). So we've changed ISP's from cable back to DSL (which means parting with my Cisco Cable Modem, but at least our DSL provider has a DSL modem IPv6 ready so I'm not too upset) and we're on slower daily speeds (3 down), but it's reliable. It holds a constant speed instead of the headache we had with cable. We also ditched RC for our VOIP service and took out basic landline since we could bundle. Some fancy features aren't there, but at least we have a reliable phone and DSL service now, all our existing phones work great (thankfully I didn't sell them yet!), and we're saving quite a bit of money a month on our bill and with not needing some of the equipment. I'm still going to use the RV042G and SG200-08 to power the network though since it's excellent gear and is playing perfectly with our DSL.

Davidwagman1 Tue, 07/24/2012 - 19:14

Hi Nathan,

Wow things really took a turn for the worse there. When I saw an update post in my email I was hoping to hear you were loving the snoms. I understand your frusturation with cable, its hit or miss on so many factors out of your control. I'm very lucky that I've got fiber at both home and work I don't think I could ask for any better tv and video service that fios provides for my home. I guess I am lucky in that I have verizon fios coverage in my area otherwise I'd be stuck at the cable co's mercy as well.

The RV042G and SG200 will serve you well no matter the service you pair them with, so long as you actually get a connection. Hope everything works out. There are still some out there that love their plain old copper line.

Best,

David

nathanparker Sun, 07/29/2012 - 13:25

Yeah, it was a nightmare to put it lightly! I just moved from a place that rolled out fiber right after I move. Can you believe that! :-) I've heard FIOS is great. Wish I could give it a try. Using AT&T Phone and DSL, and even after a recent storm, it still kept ticking. A friend of ours on cable has been out for days. For TV, I've cut the bill almost completely and using an HD antenna. I don't watch too much TV since I work hard, but we're getting 20 channels for no monthly bill all in HD. Picture quality is pretty good too, and even during the storm, our important locals where we could get a weather update never lost signal (some switched to SD, but were still watchable). To have DVR features, I sprang for the TiVo. $15/month and works great. Can even stream the occasional movie if I want.

Yep, in my case the plain old copper line just works. If they roll out fiber here, I'll sure give it a spin, but in the meantime, at least it's reliable.

BTW, my SG200 had to be reset after cable mucked with it, and the time settings are spitting out 1970 again. I'll go back to the other thread and re-read your instructions to see if I can get it to sync back to 2012 again, and if I run into an issue, I'll holler back on that thread and let you know what's happening. I'll re-read all the previous notes first to see if I can just repeat what I did last time to get it going. Once I get it set this time, everything should be pretty stable. Unlike the cable techs, AT&T's techs never touch my personal equipment without me present since they know I keep the settings pretty much stable and working properly.

Thanks!

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Posted April 14, 2012 at 10:29 PM
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