Email Templaet in UCCX 8.5

Unanswered Question
Apr 16th, 2012
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Dear All,


We have creted template in Cisco Desktop Administrator, we haev created the template in two three paragrah, but when we select the template at CAD, all words of that tempalte showing in one template.


For example


Dear Customer,


Thanks u very much for contacting Dubai Chamber.


BR


Dubai Chamber


But at CAD it is showing like following.


For example


Dear Customer,Thanks u very much for contacting Dubai Chamber.BRDubai Chamber





kindly advise

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anchoudh Mon, 04/16/2012 - 02:05
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Hi,


Coul you please attach the snapshot of the Email template created through CDA webadmin.


Thanks,

Anand

Muhammad Irfan Mon, 04/16/2012 - 02:12
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Please find the snap shot

But in CAD it is showing on one Paragraph

anchoudh Mon, 04/16/2012 - 04:28
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Hi,


Could you please remove the blank lines between the paragraphs and aslo ensure that the total characters are not exceeding the 1000 limt, and also remove all the special characters in the email (subject\body) and check it once.


Hope it helps.

Anand


Pls rate helpful posts !!

Muhammad Irfan Thu, 04/19/2012 - 04:11
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Hi Team,


TAC told me this is bug is 8.5(1) SU2 and will be fixed in SU3 which I think will be relaesed today.

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