Supervisor Remote Monitoring

Unanswered Question
Apr 17th, 2012


I try to set up remote monitoring on the CCX, allowing the supervisor to barge in a conversation between agent and customer. I kept on following instructions, but I have the problem that in the index Remote Monitor no supervisor listed, so I can not make adjustments.

I work with the ccx version

Here the instruction guide

Picture with the configured supervisor

Supervisor Einstellung.JPG

Picture of the RmCm -> Remote Monitor Settings


Have anyone an idear ????



I have this problem too.
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Overall Rating: 5 (4 ratings)
anchoudh Tue, 04/17/2012 - 02:43

Hi Benjamin,

You Supervisor ID has to contain only numbers (for exampls: 32456) for remote monitoring.

Hope it helps.


Pls rate helpful posts !!

bhagemann Tue, 04/17/2012 - 02:51

You mean that my supervisor ID composed of number, like telefonnumber for example and must not be in the form of  names may be ???

anchoudh Tue, 04/17/2012 - 02:58


Yes for Remote monitoring the Supervisor ID has to contain only the numbers (like telephone numbers). Once you create an ID with numebrs only with Superviosr capability, you will see this Superviosr under remote monitoring.

Hope it helps.


Please rate helpful posts!!

bhagemann Tue, 04/17/2012 - 03:07

Ok, I'm going to create a new supervisor, and then I hope to see the settings. Once I adjusted the settings it should be fine ? Currently, I still get the following error message, when I would monitor a call.

anchoudh Tue, 04/17/2012 - 21:19

Hi Benjamin,

Just thought of getting an update on this issue,

Were you able to get this Remote monitoring working?



bhagemann Wed, 04/18/2012 - 00:25

Hi Anand,

the config was not the problem. The problem is the client. We use win 7 64 bit and this system does not support monitoring an recording from CAD.


Paul Austin Wed, 04/25/2012 - 03:46

Hi, in the config guide it mentions a start monitor step, do you know if I need to include this in my script or is it in the rmon.aef script - it just doesnt seem clear to me?

Many Thanks

anchoudh Wed, 04/25/2012 - 04:14

Hi Paul,

Its present in the rmon.aef script only.

Hope it helps.


Pls rate helpful posts !!

Paul Austin Wed, 04/25/2012 - 04:16

Excellent - many thanks

Paul Austin

Field Engineer

Capita IT Services

Ellismuir Way

Tannochside Park



G71 5PW

07769 165019

Part of The Capita Group plc

anchoudh Wed, 04/25/2012 - 04:28

Hi Paul,

Please rate the helpful posts also.




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