I try to set up remote monitoring on the CCX, allowing the supervisor to barge in a conversation between agent and customer. I kept on following instructions, but I have the problem that in the index Remote Monitor no supervisor listed, so I can not make adjustments.
I work with the ccx version 18.104.22.16802-22.
Here the instruction guide
Picture with the configured supervisor
Picture of the RmCm -> Remote Monitor Settings
Have anyone an idear ????