I’m looking for a template script that will guide me through the following:
•1) From a web page enter a phone number you want to be called at.
•2) After clicking a submit key using an http trigger a phantom call will be made to the “web callback queue” - which holds your spot in queue.
•3) When it’s your turn in line an agent from the “web callback queue” will answer the phantom call
•4) then the system will auto dial the number that was entered on the web page.
•5) This will connect the agent to the web customer
Can someone direct me to a website or manual that will have a template for me to follow?
We are running:
UCCX 7.0(1) SR5
Call Manager 6.1.3