Managed Service Resources

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Apr 19th, 2012
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Here are some resources for your use about building and growing a Managed Service Practice

Business Consultant Tool

Cisco has partnered with Service Leadership to create an online consultant tool, that will help you build and grow your business.

This tool requires your input and identifies the following:

  1. Your Predominant Business Model (PBM)
  2. Your Operating Maturity Level (OML)
  3. Benchmarks your business against Best-in-Class partners by PBM
  4. Provides Strategy, Roadmaps and checklists to help you to either:

A.  Accelerate your exiting PBM or 

B. Transform your existing PBM into a Managed Services practice.

The Business Consultant Tool will provide a plan of action based on information gathered, so you can plan a clear course for business growth. It will provide the following information:

  1. Managed Services Pricing models and service packages
  2. Technology and vendor standardization
  3. Compensation and incentives plans
  4. Servicing  your customers
  5. The importance of Business Reviews

Access the OnPlus Business Consultant tool here:

(Note: all input into the tool is saved locally on your computer and is not transferred to Cisco or Service Leadership)

Learn more about Service Leadership’s Predominant Business Models (PBM) and Operational Maturity Levels (OML):
Partner Business Models:
Managed Services Maturity Model:

OnPlus Business Consultant tool - TUTORIAL

OnPlus Best Practices for any Business Model

OnPlus can help your business grow, regardless of your Predominant Business Model.

  • Product Centric 
    • Drive new product sales by gaining visibility into the network using the OnPlus discovery capability
    • Generate recurring revenue by utilizing OnPlus to monitor products sold

  • Time & Material Support
    • Use OnPlus to drive more service tickets by monitoring the network for alerts & abnormalities through 24/7 monitoring
  • Project Services
    • Drive assessment revenue, using the OnPlus discovery, monitoring and alerting systems, to achieve a reliable categorization of the network
    • Create bigger projects by gaining knowledge on the network from assessment tool

  • Managed Services
    • Remotely monitor and manage network devices – become proactive in support and maintenance through OnPlus and the mobile app
    • Build strong relationships by using OnPlus generated information as discussion points
    • Sell more services using OnPlus reports that can be quickly generated and viewed with the customer

Partner Success Stories

Building Managed Services – White Papers, Studies & Credentials

Trends in Managed Services by CompTIA – October 2011

CompTIA MSP Trustmark Credential

Partner Playbook: Small Business Managed Services – IPED

Transforming your Business

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SHAWN EFTINK Fri, 04/20/2012 - 06:42
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Let me go on the record and say that I'm thrilled to see a partnership between Cisco and Service Leadership.  Our company has been working with Paul Dippell and the team at Service Leadership for the past couple of years and our time and financial investment has paid dividends time and again.  They truly are a great company to partner with and I would HIGHLY recommend them to anyone.

aclark.ccl Fri, 04/20/2012 - 10:38
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I also agree with this comment - Paul Dippell and his team are excellent. I have attended multiple workshops lead by Paul at ITNation. Always come away with gems to work with - check out another tool Paul has created for Cisco.

----- - Small Business Cost of IT Operations - SLI



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