Shared lines feature

Answered Question
Apr 20th, 2012

Hello all,

CME 7.1 have multiple extension and the main line "10" shared among all these phones, now when the call rings it rings on all the phones which is what i want, but when it get picked up the shared line it not shown in use.. What i need to be able to do is have the active call on phone 1 put on hold and be able to get picked up on any of the phones that share the line.. This is what i have it configured which it doesn't;t work:

ephone  1

description Tr-Wireless

mac-address 0024.975B.0F00

max-calls-per-button 4

type 7921

no dnd feature-ring

button  1o1,2,3,4,5 2:6

!

!

!

ephone  2

description Tr-Desk

mac-address 000F.F704.1DAA

type 7970

no dnd feature-ring

button  1o1,2,3,4,5 2:6

!

!

!

ephone  3

live-record

description Al phone

mac-address 001E.4A5F.51CC

max-calls-per-button 2

no dnd feature-ring

button  1o1,2,3,4,5 2:8

Thanks

I have this problem too.
0 votes
Correct Answer by Paolo Bevilacqua about 1 year 12 months ago

Overlay DN, and multiple DN sfor the same number are and obsolete tecnique, not used anymore.

Instead configure the shared ephone-dn (of which you have not included configuration, but you should have) as octo-line.

That's it, as explained in the CME Administrator Guide.

  • 1
  • 2
  • 3
  • 4
  • 5
Average Rating: 4.8 (4 ratings)
love2xlr8 Sat, 04/21/2012 - 11:48

Chris- Thanks for the response, I read about it before and have tried but that don;t work either.. Nt sure if I'm missing anything else in the config..

ephone  1

description Tr-Wireless

mac-address 0024.975B.0F00

max-calls-per-button 4

type 7921

no dnd feature-ring

button  1c1,2,3,4,5 2:6

!

!

!

ephone  2

description Tr-Desk

mac-address 000F.F704.1DAA

type 7970

no dnd feature-ring

button  1c1,2,3,4,5 2:6

!

!

!

ephone  3

live-record

description Al phone

mac-address 001E.4A5F.51CC

max-calls-per-button 2

no dnd feature-ring

button  1c1,2,3,4,5 2:8

Correct Answer
Paolo Bevilacqua Sat, 04/21/2012 - 12:06

Overlay DN, and multiple DN sfor the same number are and obsolete tecnique, not used anymore.

Instead configure the shared ephone-dn (of which you have not included configuration, but you should have) as octo-line.

That's it, as explained in the CME Administrator Guide.

love2xlr8 Sat, 04/21/2012 - 14:33

Paolo,

Firstly, thanks for your input!!!

I thought it was optional configuring 7970's as octo-line with dual line should work that's what i though..

This is the ephone-dn configs:

ephone-dn  1  dual-line

number 10 no-reg both

label Main-10

name Usalb Logistics

preference 1

huntstop channel

no huntstop

transfer-mode blind

!

!

ephone-dn  2  dual-line

number 10 no-reg both

label Main-10

preference 2

huntstop channel

no huntstop

!

!

ephone-dn  3  dual-line

number 10 no-reg both

label Main-10

preference 3

huntstop channel

no huntstop

!

!

ephone-dn  4  dual-line

number 10 no-reg both

label Main-10

preference 4

huntstop channel

no huntstop

!

!

ephone-dn  5  dual-line

number 10 no-reg both

label Main-10

preference 5

huntstop channel

no huntstop

!

Paolo Bevilacqua Sat, 04/21/2012 - 15:16

Again: that will not do what you want, read above.

Please remember to rate useful posts clicking on the stars below.

Actions

Login or Register to take actions

This Discussion

Posted April 20, 2012 at 1:07 PM
Stats:
Replies:6 Avg. Rating:4.83333
Views:683 Votes:0
Shares:0
Tags: No tags.

Discussions Leaderboard

Rank Username Points
1 21,026
2 15,047
3 10,314
4 7,999
5 4,856
Rank Username Points
159
95
75
66
55