We are running CUCM 7,ICM 7.5 and XM5350. Some of our agents are making mannual out bound calls after logging on to CTIOS client. When they call someone and called party don't pickup the call, a busy tone is played for 30 seconds if agent does not press the end call button. Also agent get a "Unknow Error" on CTIOS. Some of agents are misusing it to gain the time. What we want is to tune this 30 second timer to 5 seconds.