%IVR-3-LOW_CPU RESOURCE: on VG 2821

Unanswered Question
Apr 23rd, 2012

Hi all,

i´ve a got a problem with a 2821 voice gateway and i see the following message in log file

Apr 23 16:04:37.338: %IVR-3-LOW_CPU_RESOURCE: IVR: System experiencing high cpu

utilization (96/100).

     Call (callID=382702) is rejected.

---------------------------------------

sh version

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

System image file is "flash:c2800nm-ipvoicek9-mz.124-24.T1.bin"

----------------------------------------

sh processes cpu history

 

1 1 21 11 1 31 999999999999999

455526444515430465555168455637615765556777877677666606666566

100 *#***** *******

90 *####*****##*#

80 *####****#####

70 *######*######

60 *#############

50 *#############

40 ##############

30 * ##############

20 * * ** ##############

10 ***** *** #* ******** ***#**#************###############*

0....5....1....1....2....2....3....3....4....4....5....5....6

0 5 0 5 0 5 0 5 0 5 0

CPU% per minute (last 60 minutes)

* = maximum CPU% # = average CPU%

 

99998962 9 9 98 9 99 1 49 1 4199

777737636555555555555565556575555555555555557668778392786855555515588177

100 **** * * * * * ** * **

90 **** * * * ** * ** * **

80 ****** * * ** * ** * **

70 ******* * * ** * ** * **

60 ******* * * ** * ** * **

50 ******* * * ** * ** * * **

40 ******* * * ** * ** ** * **

30 #*##*** * * ** * ** ** * **

20 #*##*#** * * ** * #* *# * **

10 ####*#********************#*#*******************##****#***************##

0....5....1....1....2....2....3....3....4....4....5....5....6....6....7..

0 5 0 5 0 5 0 5 0 5 0 5 0

CPU% per hour (last 72 hours)

* = maximum CPU% # = average CPU%

------------------------------------------------------------------

sh processes cpu sorted 1min

CPU utilization for five seconds: 4%/0%; one minute: 3%; five minutes: 3%

PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process

68 8663700 112909121 76 1.03% 1.01% 0.98% 0 Skinny MOH Serv

e

156 150020 563217513 0 0.47% 0.42% 0.40% 0 HQF Shaper Back

g

5 4823316 341002 14144 0.95% 0.30% 0.25% 0 Check heaps

9 79184 7652091 10 0.31% 0.25% 0.24% 0 Skinny Msg Serv

e

272 22188 141573071 0 0.15% 0.13% 0.13% 0 HSRP Common

255 305324 639087 477 0.23% 0.12% 0.04% 0 VOIP_RTCP

265 604720 274136 2205 0.00% 0.07% 0.02% 0 CCSIP_SPI_CONTR

O

128 18004 3517829 5 0.07% 0.04% 0.05% 0 CEF: IPv4 proce

I cannot find anything on cisco web page for this issue and this firmware. Anybody an idea what can i do?!

Many thanks,

cristina

I have this problem too.
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acampbell Mon, 04/23/2012 - 08:56

Cristina,

This what the error decoder thinks of your alarm

1.

%IVR-3-LOW_CPU_RESOURCE:IVR: System experiencing high cpu utilization ([dec]/100). Call (callID=[dec]) is rejected.\n

The system does not have enough CPU resources available to accept a new call.

Recommended Action: Ensure that the call setup rate is within the supported capacity of this gateway.

Related documents- No specific documents apply to this error message.

I am with Paolo, I would upgrade the IOS first of all

If you have at least 256M DRAM & 64M Flash

Use c2800nm-ipvoicek9-mz.124-24.T7.bin

Regards

Alex

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