When these two applications exist within the enterprise telephony environment are they distinctly seperate or are they integrated womewhat?
Just want to understand if there is integration betweeen the applications or do they stand alone.
UCCX CAD client is the software used by the Contact Center Agents.
CUPC is the client used with CUPS server.
These two client applications are different from one another.
You can integrate UCCX with CUPS server, for Agents (CAD) and Supervisors (CSD) for contacting the SME (Subject matter Experts) who will be using the CUPC clients.
Please refer the section "Configuring the Cisco Unified Presence Cluster" from page 169 onwards in the below link,
Also refer the below UCCX comp matrix for the UCCX and CUPS compatiability,
Hope it helps.
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