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Jabber for Video 4.4 crashes on MAC 10.7

Unanswered Question
Apr 23rd, 2012
User Badges:

I have just installed the Cisco Jabber for Video client 4.4 for MACoS and everytime I try and call or select the video settings in preferences it crashes

I am connected via WIFI and Cisco Jabber for MAC installed (Version 8.6.3 (18832))..i have tried cleaning out all old versions of MOVI deinstalling and reinstalling - but still a crash !?


here is the Crash report... CAN YOU HELP?


Process:         Jabber Video [1480]

Path:            /Applications/Jabber Video 2.app/Contents/MacOS/Jabber Video

Identifier:      com.cisco.JabberVideo

Version:         4.4 (14479)

Code Type:       X86 (Native)

Parent Process:  launchd [211]


Date/Time:       2012-04-24 14:31:48.181 +1000

OS Version:      Mac OS X 10.7.3 (11D50b)

Report Version:  9


Interval Since Last Report:          283865 sec

Crashes Since Last Report:           12

Per-App Interval Since Last Report:  1284 sec

Per-App Crashes Since Last Report:   10

Anonymous UUID:                      144B1372-1219-406C-BC2F-1A4BAB4697C1


Crashed Thread:  14


Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000ccf8140


VM Regions Near 0xccf8140:

    __TEXT                 000000000cc20000-000000000ccf1000 [  836K] r-x/rwx SM=COW  /Library/Application Support/3ivx/*.dylib

--> __DATA                 000000000ccf1000-000000000cd2c000 [  236K] rw-/rwx SM=COW  /Library/Application Support/3ivx/*.dylib

    __DATA                 000000000cd2c000-000000000cd4c000 [  128K] rw-/rwx SM=PRV  /Library/Application Support/3ivx/*.dylib


Application Specific Information:

objc[1480]: garbage collection is OFF


Thread 0:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib            0x9478bc22 mach_msg_trap + 10

1   libsystem_kernel.dylib            0x9478b1f6 mach_msg + 70

2   com.apple.CoreFoundation          0x947c6c7a __CFRunLoopServiceMachPort + 170

3   com.apple.CoreFoundation          0x947cfda4 __CFRunLoopRun + 1428

4   com.apple.CoreFoundation          0x947cf47c CFRunLoopRunSpecific + 332

5   com.apple.CoreFoundation          0x947cf328 CFRunLoopRunInMode + 120

6   com.apple.HIToolbox               0x92cb417f RunCurrentEventLoopInMode + 318

7   com.apple.HIToolbox               0x92cbb4e7 ReceiveNextEventCommon + 381

8   com.apple.HIToolbox               0x92cbb356 BlockUntilNextEventMatchingListInMode + 88

9   com.apple.AppKit                  0x9701ea9c _DPSNextEvent + 678

10  com.apple.AppKit                  0x9701e306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113

11  com.apple.AppKit                  0x9701a675 -[NSApplication run] + 911

12  com.apple.AppKit                  0x972ae261 NSApplicationMain + 1054

13  com.cisco.JabberVideo             0x00002869 main + 41

14  com.cisco.JabberVideo             0x00002835 start + 53


Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib            0x9478e90a kevent + 10

1   libdispatch.dylib                 0x91b24c58 _dispatch_mgr_invoke + 969

2   libdispatch.dylib                 0x91b236a7 _dispatch_mgr_thread + 53


Thread 2:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libpme.0.dylib                    0x004f5094 0x477000 + 516244

4   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

5   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

6   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 3:

0   libsystem_kernel.dylib            0x9478db42 __select + 10

1   libglib-2.0.0.dylib               0x00d34e50 g_poll + 283

2   libclutter-osx-1.0.0.dylib        0x00a60ef6 0xa56000 + 44790

3   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

4   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 4:

0   libsystem_kernel.dylib            0x9478db42 __select + 10

1   libglib-2.0.0.dylib               0x00d34e50 g_poll + 283

2   libglib-2.0.0.dylib               0x00d29922 0xd00000 + 170274

3   libglib-2.0.0.dylib               0x00d2aad8 g_main_loop_run + 674

4   libpme.0.dylib                    0x004ab418 0x477000 + 214040

5   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

6   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

7   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 5:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libtaf.0.dylib                    0x0018c6f2 0x141000 + 308978

4   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

5   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

6   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 6:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libtaf.0.dylib                    0x001d723c 0x141000 + 614972

4   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

5   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

6   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 7:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libgstapplemedia.so               0x0a1dcd7f 0xa1ce000 + 60799

4   libgstapplemedia.so               0x0a1dc831 0xa1ce000 + 59441

5   libgstbase-0.10.0.dylib           0x00e9c79a 0xe7b000 + 137114

6   libgstreamer-0.10.0.dylib         0x00c07f2c gst_pad_set_caps + 244

7   libgstbase-0.10.0.dylib           0x00ea0593 0xe7b000 + 152979

8   libgstbase-0.10.0.dylib           0x00e9d515 0xe7b000 + 140565

9   libgstbase-0.10.0.dylib           0x00e9f3b2 0xe7b000 + 148402

10  libgstreamer-0.10.0.dylib         0x00c0e16c gst_pad_activate_push + 946

11  libgstreamer-0.10.0.dylib         0x00c0e30e 0xbd3000 + 242446

12  libgstreamer-0.10.0.dylib         0x00c0e4e1 gst_pad_set_active + 462

13  libgstreamer-0.10.0.dylib         0x00befa62 0xbd3000 + 117346

14  libgstreamer-0.10.0.dylib         0x00bff182 gst_iterator_fold + 69

15  libgstreamer-0.10.0.dylib         0x00bef9f0 0xbd3000 + 117232

16  libgstreamer-0.10.0.dylib         0x00bf1c12 0xbd3000 + 125970

17  libgstreamer-0.10.0.dylib         0x00beedb0 0xbd3000 + 114096

18  libgstbase-0.10.0.dylib           0x00e9fcc6 0xe7b000 + 150726

19  libgstapplemedia.so               0x0a1dc6e1 0xa1ce000 + 59105

20  libgstreamer-0.10.0.dylib         0x00bf0cc3 gst_element_change_state + 143

21  libgstreamer-0.10.0.dylib         0x00bef23e 0xbd3000 + 115262

22  libgstreamer-0.10.0.dylib         0x00bdc877 0xbd3000 + 39031

23  libgstreamer-0.10.0.dylib         0x00bf0cc3 gst_element_change_state + 143

24  libgstreamer-0.10.0.dylib         0x00bf0b0f gst_element_continue_state + 485

25  libgstreamer-0.10.0.dylib         0x00bf0e5f gst_element_change_state + 555

26  libgstreamer-0.10.0.dylib         0x00bef23e 0xbd3000 + 115262

27  libpme.0.dylib                    0x004b81f1 try_play_bin + 27

28  libpme.0.dylib                    0x004a04ba 0x477000 + 169146

29  libpme.0.dylib                    0x004b76e8 pme_grabber_linker_link + 607

30  libpme.0.dylib                    0x004bf1c5 pme_main_pipeline_acquire_grabber_pad + 69

31  libpme.0.dylib                    0x004f034a pme_self_view_link + 603

32  libpme.0.dylib                    0x004bf8d2 pme_main_pipeline_start_self_view + 137

33  libtaf.0.dylib                    0x0017f5b6 taf_conference_manager_start_self_view + 82

34  libtaf.0.dylib                    0x001d9550 0x141000 + 623952

35  libtaf.0.dylib                    0x001d5dc6 taf_task_run + 43

36  libtaf.0.dylib                    0x001d72ea 0x141000 + 615146

37  libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

38  libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

39  libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 8:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libtaf.0.dylib                    0x0018c6f2 0x141000 + 308978

4   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

5   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

6   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 9:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libpme.0.dylib                    0x004aef17 0x477000 + 229143

4   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

5   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

6   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 10:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libtaf.0.dylib                    0x001d723c 0x141000 + 614972

4   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

5   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

6   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 11:

0   libsystem_kernel.dylib            0x9478d83e __psynch_cvwait + 10

1   libsystem_c.dylib                 0x98a56e21 _pthread_cond_wait + 827

2   libsystem_c.dylib                 0x98a0742c pthread_cond_wait$UNIX2003 + 71

3   libgstcoreelements.so             0x09f5da5f 0x9f3f000 + 125535

4   libgstreamer-0.10.0.dylib         0x00c31991 0xbd3000 + 387473

5   libgstreamer-0.10.0.dylib         0x00c32b1b 0xbd3000 + 391963

6   libglib-2.0.0.dylib               0x00d4c588 0xd00000 + 312712

7   libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

8   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

9   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 12:

0   libsystem_kernel.dylib            0x9478e02e __workq_kernreturn + 10

1   libsystem_c.dylib                 0x98a54ccf _pthread_wqthread + 773

2   libsystem_c.dylib                 0x98a566fe start_wqthread + 30


Thread 13:

0   libsystem_kernel.dylib            0x9478bc22 mach_msg_trap + 10

1   libsystem_kernel.dylib            0x9478b1f6 mach_msg + 70

2   com.apple.CoreFoundation          0x947c6c7a __CFRunLoopServiceMachPort + 170

3   com.apple.CoreFoundation          0x947cfda4 __CFRunLoopRun + 1428

4   com.apple.CoreFoundation          0x947cf47c CFRunLoopRunSpecific + 332

5   com.apple.CoreFoundation          0x947cf328 CFRunLoopRunInMode + 120

6   com.apple.CoreMediaIOServices     0x0c8d88ea CMIO::DAL::RunLoop::OwnThread(void*) + 160

7   com.apple.CoreMediaIOServices     0x0c8ceb29 CAPThread::Entry(CAPThread*) + 123

8   libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

9   libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 14 Crashed:

0   ???                               0x0ccf8140 get_feature_flags + 0

1   lib3ivxEnc.dylib                  0x0cc75f38 InitHooks + 5088

2   lib3ivxEnc.dylib                  0x0cc77d4e InitThrivex + 68

3   lib3ivxEnc.dylib                  0x0cc8bbdc l3_init + 11

4   com.3ivx.videocodec               0x0cc0456d ThrivXCDOpen + 676

5   com.apple.CoreServices.CarbonCore    0x9c7bb37c callComponentStorage_44 + 25

6   com.apple.CoreServices.CarbonCore    0x9c86a43d _ZL38CallComponentFunctionCommonWithStoragePPcP19ComponentParametersPFlvEm + 45

7   com.apple.CoreServices.CarbonCore    0x9c86a47d CallComponentFunctionWithStorageProcInfo + 30

8   com.3ivx.videocodec               0x0cc03d5e ThrivXCDComponentDispatch + 173

9   com.apple.CoreServices.CarbonCore    0x9c7e045d CallComponent + 223

10  com.apple.CoreServices.CarbonCore    0x9c7e04a6 CallComponentDispatch + 29

11  com.apple.CoreServices.CarbonCore    0x9c84c7cb CallComponentOpen + 43

12  com.apple.CoreServices.CarbonCore    0x9c7df11c OpenAComponent + 426

13  com.apple.CoreServices.CarbonCore    0x9c7df19c OpenComponent + 24

14  com.apple.CoreServices.CarbonCore    0x9c7e03e4 CallComponent + 102

15  com.apple.CoreServices.CarbonCore    0x9c7e04a6 CallComponentDispatch + 29

16  com.apple.CoreServices.CarbonCore    0x9c84c655 CallComponentGetPublicResource + 57

17  com.apple.QuickTime               0x999665ef cchaMissing + 329

18  com.apple.CoreServices.CarbonCore    0x9c7dfbb9 GetComponentPublicResourceList + 691

19  com.apple.QuickTime               0x99965a0f startUsingCachedCodecCharacterizations + 263

20  com.apple.QuickTime               0x999654d0 FindBestChain + 30

21  com.apple.QuickTime               0x999642f2 ICMSequenceGetChain + 504

22  com.apple.QuickTime               0x9995eb7a DoBandedDecompress + 5291

23  com.apple.QuickTime               0x9995d666 ICMAction + 2916

24  com.apple.QuickTime               0x9995c91a ICMDeviceLoop + 4098

25  com.apple.QuickTime               0x999638f6 DecompressSequenceFrameWhen + 748

26  com.apple.QuickTime               0x999b40f7 ICMDecompressionSessionDecodeFrame + 877

27  com.apple.TundraUnits             0x0ca047c1 0xc96a000 + 632769

28  com.apple.TundraUnits             0x0ca12218 0xc96a000 + 688664

29  com.apple.TundraUnits             0x0ca0132c 0xc96a000 + 619308

30  com.apple.TundraUnits             0x0c978325 0xc96a000 + 58149

31  com.apple.TundraUnits             0x0c9d12ad 0xc96a000 + 422573

32  com.apple.CoreMediaIOServices     0x0c8dff00 CMIOUnitNodeInfo::Initialize(CMIOGraph*) + 76

33  com.apple.CoreMediaIOServices     0x0c8e9d5c CMIOGraph::Initialize() + 904

34  com.apple.CoreMediaIOServices     0x0c8eb79f CMIOGraphInitialize + 79

35  libgstapplemedia.so               0x0a1dd702 0xa1ce000 + 63234

36  libgstapplemedia.so               0x0a1dbd26 0xa1ce000 + 56614

37  libglib-2.0.0.dylib               0x00d25e03 0xd00000 + 155139

38  libglib-2.0.0.dylib               0x00d27883 g_main_context_dispatch + 497

39  libglib-2.0.0.dylib               0x00d29993 0xd00000 + 170387

40  libglib-2.0.0.dylib               0x00d2aad8 g_main_loop_run + 674

41  libgstapplemedia.so               0x0a1ddb78 0xa1ce000 + 64376

42  libglib-2.0.0.dylib               0x00d4ab03 0xd00000 + 305923

43  libsystem_c.dylib                 0x98a52ed9 _pthread_start + 335

44  libsystem_c.dylib                 0x98a566de thread_start + 34


Thread 14 crashed with X86 Thread State (32-bit):

  eax: 0x0cc5e3d4  ebx: 0x0cc8aff3  ecx: 0x0cceb120  edx: 0x0cc2da93

  edi: 0x0cd39b00  esi: 0x0cd39b00  ebp: 0xb0614e48  esp: 0xb0614e1c

   ss: 0x00000023  efl: 0x00010282  eip: 0x0ccf8140   cs: 0x0000001b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f

  cr2: 0x0ccf8140

Logical CPU: 0


Binary Images:

    0x1000 -    0xddff7 +com.cisco.JabberVideo (4.4 - 14479) <2ACACD5B-4873-3D21-B694-1A8A155E97BA> /Applications/Jabber Video 2.app/Contents/MacOS/Jabber Video

  0x141000 -   0x2d9ff3 +libtaf.0.dylib (??? - ???) <965552FA-80A2-37C6-A1EB-E7A8B95E5258> /Applications/Jabber Video 2.app/Contents/Frameworks/libtaf.0.dylib

  0x381000 -   0x3f6ff3 +libtafxx.0.dylib (??? - ???) <F6F47152-A2D7-367B-B717-B56F7D3C1BC3> /Applications/Jabber Video 2.app/Contents/Frameworks/libtafxx.0.dylib

  0x477000 -   0x843feb +libpme.0.dylib (??? - ???) <937F8642-3914-3E55-9474-90819ECB0AD2> /Applications/Jabber Video 2.app/Contents/Frameworks/libpme.0.dylib

  0x984000 -   0x9dcffb +libpmexx.0.dylib (??? - ???) <EB857FBD-1BCA-3FF0-B6BC-7452CF1CE7EB> /Applications/Jabber Video 2.app/Contents/Frameworks/libpmexx.0.dylib

  0xa42000 -   0xa4ffff +libclutter-gst-1.0.0.dylib (308.0.0 - compatibility 308.0.0) <FCDB0ADB-7F21-3B0F-A1B3-02856038D2F5> /Applications/Jabber Video 2.app/Contents/Frameworks/libclutter-gst-1.0.0.dylib

  0xa56000 -   0xafffff +libclutter-osx-1.0.0.dylib (702.0.0 - compatibility 702.0.0) <6CDD0FAB-8B6A-3612-AA25-5E258A03154A> /Applications/Jabber Video 2.app/Contents/Frameworks/libclutter-osx-1.0.0.dylib

  0xb2e000 -   0xb83fff +libcairo.2.dylib (11003.2.0 - compatibility 11003.0.0) <FCE1953B-AED9-32F3-B051-5453F15918C1> /Applications/Jabber Video 2.app/Contents/Frameworks/libcairo.2.dylib

  0xb9b000 -   0xbc5ff3 +libpango-1.0.0.dylib (2901.0.0 - compatibility 2901.0.0) <BAAC9D42-C34B-3E0D-A8B4-32ECFA6C1B86> /Applications/Jabber Video 2.app/Contents/Frameworks/libpango-1.0.0.dylib

  0xbd3000 -   0xc6fffa +libgstreamer-0.10.0.dylib (30.0.0 - compatibility 30.0.0) <B26024AE-0876-3C80-97D7-4AD55107FA1B> /Applications/Jabber Video 2.app/Contents/Frameworks/libgstreamer-0.10.0.dylib

  0xc92000 -   0xcbaffb +libgdk_pixbuf-2.0.0.dylib (1801.4.0 - compatibility 1801.0.0) <1D9C975D-FF99-3B78-8A40-B9C7023EA8DB> /Applications/Jabber Video 2.app/Contents/Frameworks/libgdk_pixbuf-2.0.0.dylib

  0xcc3000 -   0xcf3ff3 +libgobject-2.0.0.dylib (2702.0.0 - compatibility 2702.0.0) <B7DEFD79-D13A-3F91-8158-85D620D43220> /Applications/Jabber Video 2.app/Contents/Frameworks/libgobject-2.0.0.dylib

  0xd00000 -   0xdc2ffb +libglib-2.0.0.dylib (2702.0.0 - compatibility 2702.0.0) <F3911A05-91D4-3718-9CDB-F3EC423090C6> /Applications/Jabber Video 2.app/Contents/Frameworks/libglib-2.0.0.dylib

  0xddd000 -   0xde2ffc +libcairo-gobject.2.dylib (11003.2.0 - compatibility 11003.0.0) <1A230A36-66D9-3957-B572-7378D331876D> /Applications/Jabber Video 2.app/Contents/Frameworks/libcairo-gobject.2.dylib

  0xde7000 -   0xdfcff7 +libjson-glib-1.0.0.dylib (1302.0.0 - compatibility 1302.0.0) <206D2BB0-1B6E-3647-BF39-2D1CF63FAB01> /Applications/Jabber Video 2.app/Contents/Frameworks/libjson-glib-1.0.0.dylib

  0xe07000 -   0xe15ffb +libgstriff-0.10.0.dylib (25.0.0 - compatibility 25.0.0) <4B498354-6864-36AE-98E1-152FE9D89B42> /Applications/Jabber Video 2.app/Contents/Frameworks/libgstriff-0.10.0.dylib

  0xe1a000 -   0xe23ffd +libgstapp-0.10.0.dylib (25.0.0 - compatibility 25.0.0) <828D93CB-DBDD-3B75-892B-4781DBA8234B> /Applications/Jabber Video 2.app/Contents/Frameworks/libgstapp-0.10.0.dylib

  0xe29000 -   0xe47fff +libgstaudio-0.10.0.dylib (25.0.0 - compatibility 25.0.0) <38E6B9B6-4D7F-37E2-B878-1EF3CEFD9135> /Applications/Jabber Video 2.app/Contents/Frameworks/libgstaudio-0.10.0.dylib

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0x98678000 - 0x98747fff  com.apple.ImageIO.framework (3.1.1 - 3.1.1) <D4D6EB78-8A6C-3474-921C-622C6951489B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x98748000 - 0x98963ff7  com.apple.imageKit (2.1.1 - 1.0) <3A523A4F-BE07-35B1-9A41-523FD27C14D4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit

0x98964000 - 0x9896bff8  libCGXCoreImage.A.dylib (600.0.0 - compatibility 64.0.0) <8CBED8FC-BF9A-316D-8B47-32336263BE68> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib

0x9896c000 - 0x9897aff7  libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib

0x989f6000 - 0x98ac1fff  libsystem_c.dylib (763.12.0 - compatibility 1.0.0) <1B0A12B3-DAFA-31E2-8F82-E98D620E4D72> /usr/lib/system/libsystem_c.dylib

0x98ac2000 - 0x98ad0fff  com.apple.opengl (1.7.6 - 1.7.6) <5EF9685C-F8B2-3B22-B291-8012761E9AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x98ad1000 - 0x98ba8ff6  com.apple.QuickLookUIFramework (3.1 - 500.10) <1E4CDD9B-BF13-375A-AC74-0943F9DA8648> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI

0x98ba9000 - 0x98ba9ff0  com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x98baa000 - 0x998fafeb  com.apple.QuickTimeComponents.component (7.7.1 - 2315) <1826E4DB-15C2-3495-A278-A17ADEDB0A62> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents

0x9993c000 - 0x99951ff7  com.apple.ImageCapture (7.0 - 7.0) <116BC0CA-428E-396F-85DF-52793034D2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x99952000 - 0x99bd7fe3  com.apple.QuickTime (7.7.1 - 2315) <E6249041-B569-3A96-897F-E84B1C057948> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x99bd8000 - 0x99bd8fff  com.apple.Carbon (153 - 153) <6FF98F0F-2CDE-3888-A304-4ED447D24CE3> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x99bd9000 - 0x99c21ff7  com.apple.SystemConfiguration (1.11.2 - 1.11) <CA077C0D-8A54-38DB-9690-5D222899B93D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x99c22000 - 0x99c65ffd  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib

0x99c72000 - 0x99d90fec  com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x99e48000 - 0x99e4effb  com.apple.print.framework.Print (7.1 - 247.1) <5D7ADC17-D8EF-3958-9C0C-AA45B7717FBA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x99e4f000 - 0x99ec3fff  com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication

0x99ecb000 - 0x99eccfff  com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent

0x99ecd000 - 0x99eceff4  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <6DE3FDC7-0BE0-3791-B6F5-C15422A8AFB8> /usr/lib/system/libremovefile.dylib

0x99ecf000 - 0x99edafff  libkxld.dylib (??? - ???) <088640F2-429D-3368-AEDA-3C308C4EB80C> /usr/lib/system/libkxld.dylib

0x99ff3000 - 0x9a00aff8  com.apple.CoreMediaAuthoring (2.0 - 890) <53F48529-E89F-3518-B888-C8C735C16F8F> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthoring

0x9a00b000 - 0x9a01bff7  libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib

0x9a01c000 - 0x9a052ff4  com.apple.LDAPFramework (3.0 - 120.1) <EA92FCA5-7A7E-328F-8C7F-4250FCC45879> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x9aa74000 - 0x9b105fe3  libclh.dylib (4.0.3 - 4.0.3) <6A8847F2-1F44-3B30-A770-DAAF8D1D36C2> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib

0x9b106000 - 0x9b147ff7  com.apple.CoreMedia (1.0 - 705.61) <75CC7ECC-8D62-3BA3-BD9B-D5E7FA82EC2D> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x9b148000 - 0x9b153ffc  com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

0x9b154000 - 0x9b17eff0  libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <5CAA1478-97E0-31EA-8F50-BF09D665DD84> /usr/lib/libpcre.0.dylib

0x9b17f000 - 0x9b209ffb  com.apple.SearchKit (1.4.0 - 1.4.0) <CF074082-64AB-3A1F-831E-582DF1667827> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x9b26f000 - 0x9b298ffe  com.apple.opencl (1.50.69 - 1.50.69) <44120D48-00A2-3C09-9055-36D309F1E7C9> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x9b299000 - 0x9b4e2ff7  com.apple.JavaScriptCore (7534.53 - 7534.53.8) <5F799A84-B6B2-398F-B617-285BAA60139F> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x9b586000 - 0x9b5a8ff1  com.apple.PerformanceAnalysis (1.10 - 10) <45B10D4C-9B3B-37A6-982D-687A6F9EEA28> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis

0x9b85b000 - 0x9b877ffc  libPng.dylib (??? - ???) <75F41C08-E187-354C-8115-79387F57FC2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x9b878000 - 0x9bb34ff3  com.apple.security (7.0 - 55110) <2F4FCD65-2A30-3330-99DE-91FE1F78B9FB> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x9bb35000 - 0x9bc25ff1  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib

0x9bc26000 - 0x9bc2dffd  com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x9bc2e000 - 0x9bc38ff2  com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

0x9bc39000 - 0x9bc75ffa  libGLImage.dylib (??? - ???) <05B36DC4-6B90-33E6-AE6A-10CAA1B70606> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

0x9bc76000 - 0x9bd5efff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <ED3F5E83-8C76-3D46-B2FF-0D5BDF8970C5> /usr/lib/libxml2.2.dylib

0x9bd5f000 - 0x9bd95ff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x9bd96000 - 0x9c6be5eb  com.apple.CoreGraphics (1.600.0 - ???) <E285B0B6-F9FC-33BC-988F-ED619B32029C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x9c6bf000 - 0x9c724ff7  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

0x9c725000 - 0x9c725fff  com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x9c726000 - 0x9c727ff7  libsystem_sandbox.dylib (??? - ???) <D272A77F-7F47-32CD-A36E-5A3FB966ED55> /usr/lib/system/libsystem_sandbox.dylib

0x9c728000 - 0x9c778ff9  com.apple.QuickLookFramework (3.1 - 500.10) <E56B33BE-4445-3CC9-AAA5-1C8E6D45FEB0> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x9c779000 - 0x9ca7bfff  com.apple.CoreServices.CarbonCore (960.20 - 960.20) <E6300673-A013-3A91-BB1A-DD793B857E16> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x9ca7c000 - 0x9ca7fffc  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib

0x9ca89000 - 0x9ca89fff  libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <959E5139-EB23-3529-8881-2BCB5724D1A9> /usr/lib/system/libdnsinfo.dylib

0x9cacc000 - 0x9cafaff7  com.apple.DictionaryServices (1.2.1 - 158.2) <DA16A8B2-F359-345A-BAF7-8E6A5A0741A1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices

0x9cafb000 - 0x9cd24ffb  com.apple.QuartzComposer (5.0 - 236.3) <E805537F-7BB8-31C6-A3F3-27D8CD1FE31E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer

0x9cd25000 - 0x9cdc9fff  com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD


External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 3

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 2581

    thread_create: 1

    thread_set_state: 0


VM Region Summary:

ReadOnly portion of Libraries: Total=222.3M resident=138.2M(62%) swapped_out_or_unallocated=84.1M(38%)

Writable regions: Total=148.5M written=29.2M(20%) resident=78.6M(53%) swapped_out=0K(0%) unallocated=69.9M(47%)


REGION TYPE                      VIRTUAL

===========                      =======

ATS (font support)                 33.0M

CG backing stores                  2496K

CG image                             72K

CG raster data                      432K

CG shared images                   3416K

CoreGraphics                          8K

CoreImage                             4K

CoreServices                       2328K

IOKit                              25.9M

MALLOC                             52.3M

MALLOC guard page                    64K

Memory tag=240                        4K

Memory tag=242                       12K

Memory tag=249                      156K

OpenCL                                8K

Stack                              71.1M

VM_ALLOCATE                        16.2M

__CI_BITMAP                          80K

__DATA                             14.8M

__DATA/__OBJC                       112K

__IMAGE                             528K

__IMPORT                             12K

__LINKEDIT                         46.4M

__OBJC                             2464K

__OBJC/__DATA                        16K

__PAGEZERO                            4K

__RC_CAMERAS                        232K

__TEXT                            175.9M

__UNICODE                           544K

mapped file                       104.5M

shared memory                       828K

shared pmap                        6200K

===========                      =======

TOTAL                             559.7M


Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.48f2

Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.100.98.75.19)

Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

Serial ATA Device: MATSHITADVD-R   UJ-868

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 5

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Overall Rating: 5 (2 ratings)
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mdallair Mon, 04/30/2012 - 06:45
User Badges:
  • Cisco Employee,

same here sine I upgraded from MAC OS X 10.6.8 to 10.7.3


Process:         Jabber Video [825]

Path:            /Applications/Jabber Video.app/Contents/MacOS/Jabber Video

Identifier:      com.cisco.JabberVideo

Version:         4.4 (14479)

Code Type:       X86 (Native)

Parent Process:  launchd [170]



Date/Time:       2012-04-30 09:44:14.014 -0400

OS Version:      Mac OS X 10.7.3 (11D50)

Report Version:  9



Interval Since Last Report:          2262 sec

Crashes Since Last Report:           7

Per-App Interval Since Last Report:  405 sec

Per-App Crashes Since Last Report:   7

Anonymous UUID:                      02A1B923-1476-4726-9F6F-4BB459CB4CB5



Crashed Thread:  44



Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000011888140

Martin Koch Sun, 05/06/2012 - 15:17
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  • Red, 2250 points or more

Completely remove 3ivx or upgrade it to at least 5.0.4


Sent from Cisco Technical Support iPad App

jrandby Tue, 05/08/2012 - 04:58
User Badges:

Thanks Martin

The Bug ID is

CSCtx28555


Jabber Video 4.3/4.4 crashes on OSX Lion when placing a call on Mac with 3ivx installed.


This is due to a bug in the 3ivx codec and is out of Jabber Video´s control. Workaround the problem by uninstalling 3ivx or upgrade to version 5.0.4 or later. Bug ID CSCtx28555.

pauljon2 Thu, 05/17/2012 - 05:36
User Badges:

Is 3ivx needed to run Jabber Video on my iMac properly? I can get a free trial for one month of 5.0.4 but will need to pay thereafter. Happy to do so but just wanted to know whether it is critical for a good experience. Thanks.

pauljon2 Thu, 05/17/2012 - 05:38
User Badges:

I upgraded to a free trial of 3ivx v 5.0.4. and it worked a treat. Thanks.

mdallair Mon, 06/18/2012 - 15:26
User Badges:
  • Cisco Employee,

Thank you Martin.  It is working all fine since upgrade 3ivx to 5.0.4

its-networking Tue, 11/13/2012 - 21:49
User Badges:

Similar issue, Mac Details

Macbook Pro

17" Early 2011 model

Mac OSX 10.7.5

2.2Ghz Intel Core i7

4Gb Ram

Intel HD Graphics 3000 384mb


Jabber Version: 4.4 (build 14479)


Updated to latest 3ivx video driver, Version 5.0.5

via http://3ivx.com/download/macos.html. but Jabber still crashes

Retested Jabber software but still get the same error where it will connect but then after 3-5secs drops video and audio. (Far end video freezes and far end audio is lost.  Same result for incoming or received call)

At no stage does the Far End site receive video or audio from the Mac.

Call clearing doesn't always work correctly either.  The Mac user thinks the call has hung up, however call has hung on the far end site. (Can see the call still connected on the MCU with no video or audio.  Have also noticed the call clearing issue in a point to point call with another jabber user.)


Any advice?


Thanks, Joy

Joy Gin
Senior Communications Engineer (Video Conferencing)
Deakin eSolutions
: Audio Visual and Networks
Deakin University, Burwood Campus
221 Burwood Highway
Burwood Victoria
Australia 3125


Also...tried to look up the Bug ID CSCtx28555, but the bug detail is not published, which makes it difficult to know where to go from here


CSCtx28555            Bug Details


Dear valued Cisco Bug Toolkit customer, the bug  ID CSCtx28555 you searched contains proprietary information that cannot  be disclosed at this time; therefore, we are unable to display the bug  details. Please note it is our policy to make all externally-facing bugs  available in Bug Toolkit to best assist our customers.  As a result,  the system administrators have been automatically alerted to the  problem.

While we are working to resolve this issue, we invite you to reach out to the experts on the Bug Toolkit Support Community.  You may find answers there to your Bug Toolkit questions, or post your feedback on our forum as well.  Thank you.

Note: Some product enhancement requests and documentation bugs may not be available in Bug Toolkit.

Jens Didriksen Tue, 11/13/2012 - 22:56
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  • Blue, 1500 points or more

Would be interesting to see if this happens with 4.5 as well; download from the normal Cisco download site, and just configure it with the "free" server settings etc.


/jens

its-networking Thu, 11/15/2012 - 22:38
User Badges:

Thanks Jens - got my colleague (Mike) who's on the same campus as the customer to help install 4.5

Issue persisted. Mike logged in with his own jabber account, which worked.

So, Mike helped the customer create a new account and now he's up and running.

Jens Didriksen Thu, 11/15/2012 - 23:05
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  • Blue, 1500 points or more

Heh - weird, but as long as it works....

Thanks for sharing too.


/jens

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