I am in the process of a new CVP Reporting Server installation. I have installed the Reporting component, added the reporting server to the Operation Console OAMP and modified the VXML Server config.
When I try to "save & deploy" the reporting server configuration, I get the following error:
Unified CVP Reporting Server device with IP Address: <IP_Address_of_Reporting_Server> and Hostname: <cvp_rpt_hostname> operation failed. Device could not be reached.
I have checked the CVP log for error and found the below logs occured in the same time as the "save and deploy". Below are error taken C:\Cisco\CVP\ error logs:
%CVP_8_0_Infrastructure-3-SNMP_CONNECTION_FAILURE: %[port_id=5516][retry_time_in_minutes=0]: Could not bind serviceability manager to port. Retrying in specified minutes. [id:9910]
%CVP_8_0_Infrastructure-0-START: No Subsystems have been started. Have you configured your server yet? ; Make sure <CVP_HOME>\conf\propFileList.properties is loading "system" and that <CVP_HOME>\conf\system.properties lists at least one subsystem to load. [id:1033]
Am I missing something in the setup? Any advice is appreciated.
You need to restart the CVP Operations Console box as well when adding a new reporting server (in addition to the steps mentioned by Anuj).
Let me know how it works!
Please confirm that on the reporting server "cvp call service is running or not.
If its not running enable it.
Also run the URL "
http://:8000/cvp/diag" and check what does the status of the reporting server shows
If it shows UP and still OAMP states its unreachable
- remove the reporting box from Oamp
- Reboot the server
- Once it comes up confirm the call server service is running
- add it back to OAMP
- Map it to all the call servers, reboot the call serveres
and se eif it helps or not