Unable to hear Personal Greeting in Unity Connection

Unanswered Question
Apr 27th, 2012
User Badges:

Hi All,


We have a multisite architecture with centralised call processing and Unity Connection 8.x is also shared by all the sites.



Only in 1 particular site, we are unable to hear the personal greeting recorded by the users, it play the system default message. Can anyone please assist me on how to troubleshoot this problem.


Thanks in advance

Abraham

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Rob Huffman Fri, 04/27/2012 - 12:43
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Abraham,


When you say "the system default message" do you mean the


"Hello - Cisco Unity Connection........"


Or


"Sorry xxxx is not available........"



Cheers!

Rob




Dan Bruhn @ CSC Rocks! :)

abraham1982 Mon, 04/30/2012 - 06:06
User Badges:

hI Rob,


Thanks a lot for your reply.


It is


"Sorry xxxx is not available........"


I have changed the greetings to go to Personal recording still it is playing the System one and for all users at this site.


Regards,

Abraham

jameskuder Fri, 11/13/2015 - 18:22
User Badges:

I am also having this issue in v10.5


I have changed it to play the personal greeting on the individual mailbox and it still will only play the default of "Sorry xxxx is not available........"


I am not sure on what else to try. I have removed the mailbox and re-created it several times. Same results

Rob Huffman Mon, 04/30/2012 - 06:28
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Abraham,


When you say that you changed the Greetings to use "My Personal Recording",

was this done at the Template level? If so, this will not be retroactive and will only

be applied to users created after the change was made. You may need to use

the Bulk Edit Tool to accomplish these changes for all the users at this site


Cheers!

Rob




"Everything is broken" - Bob Dylan

abraham1982 Mon, 04/30/2012 - 07:22
User Badges:

Hi Rob,


I have a couple of user extensions with their pin to test this. So I went into these user profiles in Unity and set the option inside the profile. I have not tried this on the template yet.

Actions

This Discussion

Related Content