Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
770
Views
5
Helpful
3
Replies

IP phone disconnected when i did physical reset

ayoussef.kamal
Level 1
Level 1

‎04-29-2012 02:54 AM - edited ‎03-16-2019 10:53 AM

                   Gents,

When i unplug and plug any ip phone direct connected to 3750 switch with IOS 3750-advipservicesk9-mz.122-46.se.bin, the phone get disconnected power.

To fix the issue, i have to do physical switch reset.

Where is the problem? is it on the switch IOS or something else? i recently did the F/W upgrade on the phones to the Cisco latest.

BR,

Labels:
0 Helpful
3 Replies 3

paolo bevilacqua
Hall of Fame
Hall of Fame

‎04-29-2012 04:44 AM

Update switch IOS and check port configuration.

0 Helpful

William Bell
VIP Alumni
VIP Alumni

‎04-29-2012 05:57 AM

When the error condition occurs, are you seeing anything logged to syslog or the local log on the switch? You may need to reconfigure logging to see log messages.

Can't really speculate further without more information.

Regards,

Bill

blog: http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

TunNyuntMoe
Level 1
Level 1

‎04-30-2012 07:40 AM

you are hitting this known bug CSCti36541

I would recommand upgrade IOS to at least 12.4T and above

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents