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Direct customer calling number to specific dn (1800 number)

Unanswered Question
Apr 30th, 2012
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We have a 1800 number and some customers insist on calling it rather than sales peoples individual in-dial nnumbers (BRI)

How can we direct the calling number to a specific dn (calling number not called number)                  

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David Trad Mon, 04/30/2012 - 21:22
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Hi Tim,

In your instance I would highly recommend interfacing the 1800 number using an AA, there are multiple option that you can present to the caller to assist with sending them to the right person.

Options available (But not limited too)

  • Dial-By-Name (This is ok but can annoy people, maybe a good way to force them to use the DID's )
  • Dial-By-Ext I.E "If you know the extension number of the person you are calling etc..etc.."
  • List the name of the person in the AA (No more then say 6-7 users) Cumbersome but works
  • Or interface it via a receptionist for call screening

That's about it, there are probably some groovy ways of doing this, but I tend to just try and keep it simple if possible. Also people like to call 1800 numbers because they are free which is why I hate them, because you get charged by the carrier for having that long number

Anyway's just a thought.




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