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CUIC Report for direct or outbound call from Agent.

Unanswered Question
Apr 30th, 2012
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Hello All,


I have not had too much experience with CUIC so I was wondering if there is a historical report that will identify calls either direct to and Agent line (not via call type) or would like wise indicate an outbound call??? I am assuming that if desktop Supervisor can show this type of status in real time that surely there is a field in CUIC that will report on it as well???


Any help much appreciated!

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James Riddle Tue, 05/01/2012 - 15:15
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Thanks Geoff,


Yes, I see it as a tally count now but what about duration?


I have used the stock "Agent Historical All Fields" to get the tally but can't see one incorporating the duration?

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